Desktop Support Engineer

Excis Ltd; Aschheim; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A global IT support leader is hiring a Desktop Support Engineer in Germany to provide expert IT support, manage hardware/software, and ensure smooth operations across locations. The ideal candidate will have strong skills in desktop support for Windows and macOS, and troubleshooting network issues. This role fosters a supportive environment where teamwork and personal growth are prioritized. Join us to be part of a culture that values innovation and efficient IT operations.

Qualifikationen

• Proven experience providing desktop and end-user support.
• Strong troubleshooting skills for hardware and software issues.
• Ability to manage IT assets and configurations effectively.

Aufgaben

• Provide expert desktop and end-user support.
• Troubleshoot basic server and network issues.
• Manage IT assets, installations, upgrades, and configurations.
• Support end users onsite and remotely.
• Maintain documentation, incident tickets, and service reports.

Kenntnisse

Expert desktop support

Troubleshooting network issues

Windows and macOS proficiency

Office 365 support

Jobbeschreibung

WE’RE HIRING : DESKTOP SUPPORT ENGINEER – GERMANY!

Excis is a global IT support leader operating in over 190 countries, powered by innovation, teamwork, and a passion for delivering excellent customer experiences. We’re looking for a proactive Desktop Support Engineer to provide top-tier IT support, manage hardware and software, and ensure smooth operations across multiple locations in Germany.

Join a supportive, family-like environment where your growth matters and your contributions are valued.

Global Presence: 190+ Countries

6000+ Engineers Worldwide

200+ Enterprise Clients

At Excis, we foster an open, friendly, and growth-oriented culture where teamwork drives success. From solving complex technology challenges to celebrating wins together, we put our people first.

What You’ll Do

Provide expert desktop and end-user support (Windows, macOS, Office 365, hardware / software issues).

Troubleshoot basic server and network issues (LAN / WAN, routers, switches, AD, DNS).

Manage IT assets, installations, upgrades, and configurations.

Support end users both onsite and remotely across different locations.

Maintain documentation, incident tickets, and service reports.

Coordinate with global teams on escalations and service requests.

Handle the site independently and ensure smooth daily IT operations.