Delivery Station Team Lead(Kassel)

JINGDONG Logistics; Kassel; On-site; EUR 52,000 - 68,000; Full time

Job summary

JINGDONG Logistics positions a Delivery Station Team Lead in Kassel, Germany to oversee on-site operations during shifts, coordinate unloading and sorting with drivers, and ensure timely deliveries. You will drive process mastery, monitor delivery quality, train staff on the driver system and SOPs, and collaborate with customer service to maintain a high-quality delivery experience for customers.

This role demands strong organization, leadership of a diverse team, and a hands-on approach to

Responsibilities

• Report to the station manager and station supervisor, be responsible for on-site operational coordination during a shift, and assist drivers in unloading and sorting goods upon their arrival at the station
• Master the delivery process and monitor the efficiency and quality of driver delivery
• Be responsible for the daily training and implementation of the driver business system and SOPs, ensuring that all employees are familiar with and grasp the system
• Collaborate with the customer service team, handle customer inquiries via phone, and monitor the delivery experience guarantee

Job description

## Delivery Station Team Lead(Kassel)Applylocations: DEU-Hesse-Kasseltime type: Full timeposted on: Posted Todayjob requisition id: JR102581**Who We Are**At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.**Our Global Reach**JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.Learn more about who we are and what we do: https://www.jingdonglogistics.com/**What We Offer**Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.**About The Team**You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.1. Report to the station manager and station supervisor, be responsible for on-site operational coordination during a shift, and assist drivers in unloading and sorting goods upon their arrival at the station;2. Master the delivery process and monitor the efficiency and quality of driver delivery.3. Be responsible for the daily training and implementation of the driver business system and SOPs, ensuring that all employees are familiar with and grasp the system.4. Collaborate with the customer service team, handle customer inquiries via phone, and monitor the delivery experience guarantee.*At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.***Ready to apply?**Take the next step in your career, apply now and explore the opportunities we have to offer.