Deal Desk Manager

Sprinklr; Hamburg; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading software company located in Hamburg is seeking a detail-oriented Deal Desk Manager to enhance sales operations. This role involves acting as the central contact point for stakeholders, assisting with deal structuring, and improving workflows across teams. The ideal candidate is fluent in English and German, possesses strong problem-solving skills, and can work independently. Join us to make a significant impact on sales efficiency and process streamlining.

Leistungen

Comprehensive healthcare coverage

Paid time off

Open mentoring program

Qualifikationen

• Experience in deal structuring and pricing.
• Ability to work independently with minimal supervision.
• Strong organizational skills and flexibility.

Aufgaben

• Act as the central point of contact for all deal stakeholders.
• Assist with deal structuring, pricing, and contracting.
• Collaborate with cross-functional teams to improve workflows.

Kenntnisse

Customer-focused

Detail-oriented

Problem-solving skills

Fluency in English and German

Effective verbal and written communication

Jobbeschreibung

Description

The Deal Desk Manager, Central Europe is a key member of the Revenue Operations.

The Deal Desk team consists of a centralized group of trusted advisors operating as business partners to the sales team. As the primary point of contact amongst various departments, this team works with key stakeholders in constructing complex and non-standard deals. The mission is to improve sales efficiency and prevent bottlenecks in the deal process with the ultimate goal of getting deals through for signatures.

The ideal candidate should be customer-focused, detail-oriented, flexible, and be able to adapt quickly to changes in a fast-paced and agile environment. This position requires a self-starter who can work independently with minimal supervision.

What You Will be Responsible for

• Central point of contact for all stakeholders and manager of internal workflow for each deal in progress.
• Provide guidance and assist with deal structuring, pricing, determining relevant contracting vehicles, nonstandard order terms, etc.
• Construct and prepare customer ready quotes, proposals and / or order forms that comply with Revenue strategy and corporate governance.
• Work closely with all business stakeholders to get deals through efficiently: Sales, SE, Customer Success, Professional Services, Operations, Legal, Finance, Revenue Recognition, Support, Products, IT, and Marketing.
• Respond to customer and field inquiries related to quotes, orders and contracts agreements.
• Data entry and updates to internal systems as needed.
• Maintain customer files and records in internal systems.
• Continuously collaborate with cross‑functional teams to improve overall workflows and operations processes.
• Attend and participate in Sales QBRs and Forecast calls.
• Help create / update training materials and documents as needed.
• Work on other ad-hoc projects as required.

About You

• A customer focused team player with a high degree of professionalism.
• Fluency in English and German is essential.
• A self-starter who can work independently with minimal supervision.
• A high degree of flexibility, be extremely organized and detail oriented.
• Ability to multitask, prioritize a variety of tasks and meet deadlines.
• Strong problem solving and analytical skills.
• Ability to learn new tools and systems quickly.
• Effective verbal and written communication skills.
• Good understanding of business process flow and the upstream / downstream impact.

We focus on our mission

Sprinklr was founded in 2009 to solve a big problem – growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI‑native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified‑CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product – customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything – and everyone – can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified‑CXM) as a category is just getting started, we are well on our way to creating a no‑compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people

We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well‑being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklr employees with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open mentoring program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, link.

To learn more about all‑things‑Sprinklr, visit our candidate resource hub link.

EEO Statement

Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams

Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please follow the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.