Database Support Engineer (EMEA)

Supabase; Deutschland; Remote; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Fully Remote

Job summary

Supabase, the Postgres development platform, is hiring a Database Support Engineer for our Support Team. You will work with developers to unblock issues and optimize workloads across Postgres, Auth, RLS, Storage, Realtime, and Edge Functions.

You will mentor teammates and help improve product quality while operating in a fast-paced, async environment. The role requires 7+ years in technical support or related fields, deep PostgreSQL knowledge, and strong SQL skills.

Qualifications

• 7+ years in technical support, databases, backend engineering, SRE, or similar.
• Deep PostgreSQL knowledge—autovacuum behavior, WAL growth, long-running transactions, and table bloat.
• Strong in high-performance SQL and query optimization.
• Experience troubleshooting complex setups, including multi-tenant schema patterns and distributed system behavior.
• Hands-on experience with cloud providers like AWS and with Linux/CLI.

Responsibilities

• Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
• Provide consultative, proactive advice to optimize workloads and avoid common pitfalls for advanced users.
• Reproduce bugs, isolate root causes, and propose workarounds with clear steps for engineering.
• Ask targeted questions to turn reports into actionable cases.
• Communicate clearly and empathetically with users at all levels, especially during high-impact situations.
• Spot patterns across tickets and suggest improvements to docs, tooling, and product.
• Mentor junior teammates and raise the bar for support quality.

Skills

PostgreSQL expertise

High-performance SQL

Troubleshooting complex systems

Linux CLI

AWS experience

Tools

pg_dump/restore

Job description

ABOUT SUPABASE

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

ABOUT THE ROLE

We’re looking for an experienced Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform. You’ll work closely with customers and engineering, helping us improve product quality and developer experience based on real-world usage.

This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions.

WHAT YOU’LL BE RESPONSIBLE FOR

• Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
• Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and offer tailored advice to our most advanced users.
• Reproduce bugs, isolate root causes, propose workarounds, and escalation to engineering with solid reproduction steps.
• Ask smart, targeted questions that turn incomplete reports into actionable cases.
• Communicate clearly and empathetically with users of all levels—especially during high-impact or time-sensitive situations.
• Spot patterns across tickets and recommend improvements to documentation, tooling, and the product itself.
• Mentor junior team members and help raise the overall bar for support quality.

YOU MIGHT BE A GOOD FIT IF

Experience: You have 7+ years in technical support, databases, backend engineering, SRE, or a similar field.

Postgres Expertise: You know PostgreSQL deeply—autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals.

Performance: You’re strong in high-performance SQL and query optimization.

Troubleshooting: You’re comfortable troubleshooting complex setups, including multi-tenant schema patterns and distributed system behavior.

Technical Skills:

• You can debug Edge Functions when failures get tricky.
• You’ve handled data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover safely.
• You have hands‑on experience with cloud hosting providers like AWS.
• You’re comfortable in terminal and Linux environments.

Mindset: You thrive in high-volume situations and can form and test assumptions quickly.

TIMEZONES & LOGISTICS

• Status: Full-time position.
• Location: Required residency/location within EMEA time zones (we do not believe in the sustainability of overnight shifts).

WHAT WE OFFER

• Fully Remote

We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co‑working allowance you can use anywhere.