Data Analyst (Live Chat Channel Analytics)

Meyandy LLC; Deutschland; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

Meyendy LLC is seeking a Data Analyst for the Live Chat channel to generate actionable insights from customer interactions and operational data. You will work with large-scale data in Databricks (SQL / Python), build Tableau dashboards, and translate data into recommendations that influence product and channel decisions.

The role sits at the intersection of analytics, customer experience, and digital product development, and requires both strong technical skills and business acumen to drive

Qualifikationen

• 3–5 years of experience in Data Analytics.
• Strong hands-on expertise in SQL, Python, Databricks.
• Proven experience building dashboards in Tableau.
• Ability to work with large, complex datasets across multiple sources.
• Strong analytical thinking with ability to translate data into actionable insights.

Aufgaben

• Analyze live chat performance using SQL and/or Python across structured metrics.
• Identify trends and translate them into actionable insights.
• Write advanced queries and data transformations for large, multi-source datasets.
• Design, build, and maintain Tableau dashboards to track KPIs.
• Collaborate with product teams and data engineers to drive data‑driven decisions.

Kenntnisse

SQL

Python

Databricks

Tableau

Jobbeschreibung

Location: Remote Minimum Experience Level: 3 to 5 years We are seeking a Data Analyst for the Live Chat channel to generate actionable insights from customer interactions and operational data. This role combines hands‑on data analysis, technical implementation, and business insight generation. You will work with large-scale data in Databricks (SQL / Python), build Tableau dashboards, and translate data into recommendations that influence product and channel decisions. Embedded in a cross‑functional product team and analytics squad, you will help understand customer behavior, identify improvement opportunities, and support data-driven decisions across the channel. The role sits at the intersection of analytics, customer experience, and digital product development. We are looking for a candidate who is both technically strong and business-oriented, able to work directly with data while linking insights to channel strategy and commercial outcomes.

Tasks Requirements:

• 3–5 years of experience in Data Analytics, preferably in digital or customer-facing environments
• Strong hands‑on expertise in SQL, Python, Databricks
• Proven experience building dashboards in Tableau
• Ability to work with large, complex datasets across multiple sources
• Strong analytical thinking with the ability to translate data into actionable insights
• Solid understanding of product analytics and customer journeys
• Strong communication skills across technical and non-technical stakeholders
• Hands‑on, proactive mindset with ownership of end‑to‑end analytical tasks

Key Responsibilities:

• Analyze live chat performance using SQL and/or Python (Databricks) across structured metrics and conversational datasets
• Identify trends, customer pain points, and behavioral patterns, and translate them into actionable insights
• Write advanced queries and data transformations to process large-scale, multi-source datasets
• Perform data preparation, exploratory analysis, and reporting automation
• Design, build, and maintain Tableau dashboards to track live chat KPIs and enable self‑serve insights
• Integrate conversational, operational, and customer data to create a holistic view of channel performance
• Ensure data quality, consistency, and alignment of KPIs across datasets and teams
• Communicate findings effectively to stakeholders, translating analysis into clear business narratives and recommendations
• Support OKR tracking by aligning metrics with product and business goals
• Collaborate closely with product teams, data engineers, and data scientists within the analytics squad to drive data‑informed decisions and improvements

Find Jobs in Germany on Arbeitnow Data Analyst (Live Chat Channel Analytics) — Market Cloud, Eschborn.

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