Customer Training Team Lead (mfd)

voize; Berlin; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A fast-growing healthcare tech startup in Berlin seeks a Customer Training Team Lead to manage onboarding and implementation. You will be responsible for optimizing customer time-to-value, leading a team, and ensuring high satisfaction metrics. Candidates should have at least 5 years of experience in SaaS onboarding and demonstrable people leadership skills. Proficiency in German (C2) and English required. Enjoy a flexible hybrid work setup, generous vacation, and opportunities for personal growth.

Leistungen

30 vacation days plus birthday off

Germany Transport Ticket

Urban Sports Club membership

Learning platforms access

Qualifikationen

• 5 years in SaaS onboarding, 2 years in leadership.
• Comfortable managing stakeholders at all levels.
• Fluent in German (C2) and good English.

Aufgaben

• Lead and manage the Customer Training team.
• Own onboarding satisfaction metrics.
• Partner with Vertical Experts for training definitions.

Kenntnisse

SaaS onboarding implementation

People leadership

Customer communication

Time-to-Value reduction

Process-driven operations

Jobbeschreibung

Why voize Because were more than just a job!

At voize we believe the greatest gift to frontline workers is time - time to care connect and be present. Today that time is lost to admin work that pulls nurses away from what matters most : people .

Were changing that by building the AI companion that frees nurses from admin giving them back up to 30% of time . We dont replace humans - we support and amplify their impact. Today 1100 care facilities trust voize and over 75000 nurses rely on our AI companion to ease their daily workload.

Our mission is backed with a $50M Series A funding led by Balderton Capital with support from HV Capital Y Combinator and other leading VCs.

As a fast-growing team we combine first-in-class technology with meaningful social impact. And now were looking for you to join us on this mission!

Your Mission: Maximize adoption & drive success!

We are seeking a Customer Training Team Lead to lead our onboarding and implementation efforts. This role ensures new customers achieve fast reliable Time-to-Value while maintaining a scalable delivery model. The Manager owns the people processes and capacity of the Engagement Team working closely with Vertical Leads to refine vertical-specific rollout playbooks.

Your Daily Business: No two days are alike

• Lead and manage the Customer Training team (ICs across tiers)
• Own Time-to-Value and onboarding satisfaction metrics
• Partner with Vertical Experts to define training and customer personas
• Design and enforce structured onboarding methodologies (basic vs premium packages)
• Maintain utilisation / capacity planning to avoid double-booking and burnout
• Define handover processes (from Sales CS and every step between)
• Drive automation and repeatability in onboarding / implementation
• Maintain customer exposure (1020% of projects)

Your Skillset: What you bring to the table

• 5 years in SaaS onboarding implementation or professional services with 2 years of people leadership
• Skilled at balancing customer schedules with internal capacity constraints
• Proven ability to reduce Time-to-Value and increase implementation success rates
• Process-driven operationally rigorous and comfortable enforcing standards
• Strong communicator; able to manage stakeholders at the customer and internal exec level.

Hyper Scale Experience with a self-starter mindset

Fluent in German (C2) to effectively support our German customer base and a good command of English

Our Success Mindset: How we work at voize

• You are an active listener and strong communicator capable of engaging stakeholders at all levels.
• You see challenges as opportunities bringing a proactive and solution-oriented mindset.
• You thrive in a fast-paced iterative environment constantly seeking ways to improve customer experiences.
• You take ownership of your work holding yourself accountable for customer outcomes and success.
• You are a coach not a manager. You are ready to work hands-on in the role as needed.

Growing together: what you can expect at voize

We are a fast-growing startup that means you will tackle challenges grow quickly and make a real impact giving healthcare professionals more time for real patient care

We foster an open collaborative culture with regular team events whether you work from our Berlin office or remotely from Germany

Become a co-creator of our success with stock options

Generous perks : 30 vacation days plus your birthday off Germany Transport Ticket Urban Sports Club regular company off-sites and access to learning platforms such as Blinkist and Audible

You decide when you work best that means flexible working hours and a good hybrid set-up

Ready to talk Apply now!

We look forward to your application and cant wait to meet you no matter who you are or what background you have!

Employment Type: Full-Time

Experience: years

Vacancy: 1