Customer Support Specialist (German & English) (w/m/d)

Billie; Berlin; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading payment solutions provider based in Berlin seeks a Customer Experience Architect to guide and support users through inquiries across multiple channels. The ideal candidate has at least 2 years of experience in a customer-facing role and is fluent in German and English. This hybrid role offers the flexibility of working up to three days from home and provides numerous benefits including a virtual shares incentive program, 30 days vacation, and personal development opportunities.

Leistungen

30 days vacation

Flexible work hours

Virtual Shares Incentive Program

Discounted public transport access

Free German classes

Development budget

Multicultural team social events

Qualifikationen

• At least 2 years in a customer-facing role.
• Experience in sales or a high-volume call center is preferable.
• Bonus points for Polish or Swedish language skills.

Aufgaben

• Be the first voice our users hear and guide them.
• Resolve complex issues while championing customer needs.
• Collaborate across departments to enhance the customer experience.

Kenntnisse

Customer communication skills

Fluency in German and English

Problem-solving

Detail-oriented

Self-starter

Ability to thrive in fast-paced environments

Jobbeschreibung

We are Billie, the leading provider of Buy Now, Pay Later (BNPL) payment methods for businesses, offering B2B companies innovative digital payment services and modern checkout solutions. We are to create a new standard for business payments and have made it our mission to simplify the purchasing experience for all businesses making it a tool for growth. Our solutions are based on proprietary, machine-learning-supported risk models, fully digitized processes and a highly scalable tech platform. This makes us a deep-tech company building financial products, not the other way around. We love building simple and elegant solutions and we strive for automation and scalability.

About the role:

At Billie, you are the architect of our customer experience. As the first voice our users hear, you’ll be their trusted guide, their problem-solver, and their champion, mastering inquiries across phone, email, and chat and turning every interaction into a memorable win.

You’ll dive deep into challenges by teaming up directly with our experts in Risk, Product, and Tech. Your mission is to move beyond scripts and canned responses, collaborating across the company to craft elegant, intelligent solutions that leave our customers feeling heard and empowered.

Here’s where you make your mark. Your voice will directly shape the future of the Billie experience. By resolving complex issues and championing customer needs, you become a critical source of insight that drives our product forward and builds a level of satisfaction that our competitors can only dream of.

We offer a truly hybrid work model and flexible hours (Mon‑Fri, 8 AM‑6 PM). Your weekends are sacred – they are always yours.

Your growth here is not an afterthought; it’s part of the plan. This role is a launchpad. Our internal mobility program is your ticket to advance, specialize, or pivot. We’re hiring you for who you are today, and we’re excited to invest in who you’ll become tomorrow.

Who we’re looking for:

• You have at least 2 years of experience in a customer-facing role and a track record of turning customers into raving fans.

• Experience in sales or a high‑volume call center has already sharpened your skills, giving you a competitive edge.

• Your superpower is communication. You’re fluent in both German and English, with an ability to connect effortlessly. Huge bonus points if you speak Polish or Swedish!

• You’re a detail‑obsessed, self‑starting individual who takes initiative.

• You aren’t intimidated by a fast pace; you’re energized by it. You thrive in a high‑growth, international environment.

• When you see a problem, your first thought is, “I’ve got this.” You have a deep sense of ownership, empathy, and an unstoppable, solution‑oriented mindset.

What We Offer:

• Challenging and impactful work that drives personal and professional growth

• One of the best Virtual Shares Incentive Programs in the market, so that everyone at Billie is invested in our success

• Flexible work hours and trust in your ability to deliver, empowering you to take control of your work‑life balance

• A hybrid working approach that allows you to work from home for up to 3 days per week

• Enjoy 30 days vacation per year, sabbatical opportunities, and extra child sickness leave for parents.

• Our “Catch a Ride with Billie” program that enables discounted access to Berlin Public Transport (BVG), Deutschland‑Ticket, OR JobRad

• A yearly development budget to broaden your skill set and horizons

• Free German group classes

• An English‑speaking, multicultural team with more than 40 nationalities

• Building meaningful connections with your colleagues through company and team events, interest groups, the Billie run club, game nights, and more, powered by our Formula Fun Team!

Billie is an equal opportunity employer and we do not discriminate on the basis of race, color, religion, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic. We are committed to creating an inclusive environment where everyone feels they belong. All qualified applicants are welcome and we especially encourage you to apply, even if you don't check every box in the job description.

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