Customer Support Specialist

Cross Border Talents; Köln; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading customer service recruitment agency is seeking motivated Customer Service Specialists to provide support in German. The role is on-site in Lisbon and requires German language proficiency at C2 level and English at B2. Candidates should have great communication skills and a problem-solving attitude. Attractive benefits include a welcome bonus, meal and transport allowances, and relocation support.

Leistungen

Welcome bonus of 3,000 €

Meal allowance of 7.23 € per day

Transport allowance of 20 € per month

Health insurance from day one

Flight reimbursement for relocation

Shared accommodation for 280 €/month

Qualifikationen

• C2 level proficiency in German required.
• B2 level proficiency in English required.
• Willingness to work on-site in Lisbon.

Aufgaben

• Provide customer support in German via phone, chat, and email.
• Handle customer inquiries with professionalism and empathy.
• Troubleshoot and solve customer problems efficiently.
• Ensure high customer satisfaction.

Kenntnisse

German at C2 level

English at B2 level

Communication skills

Problem-solving skills

Jobbeschreibung

Lisbon, Portugal | Full-Time | On-site

Are you ready to put your German at C2 level and English at B2 level skills to work all while enjoying the sunny vibes of Lisbon? We’re on the hunt for motivated and solution-driven Customer Service Specialists to join a buzzing e‑commerce support team right in the heart of this vibrant city.

Your mission, should you choose to accept it:

Work on‑site with rotating shifts, delivering top‑notch support to German‑speaking customers in a fast‑paced, exciting e‑commerce world.

Your schedule:

• Monday to Sunday
• 07:00 – 23:00 (rotating shifts, so you get variety!)
• 2 rotating days off each week (because rest matters)
• And hey, maybe one day 24/7 shifts but we’ll keep you posted!

What's in it for you?

• A welcome bonus of 3,000 € (hello, extra cash!)
• Meal allowance of 7.23 € per day because good food = good mood
• Transport allowance of 20 € per month to keep you moving
• Health insurance from day one (small monthly contribution, then it’s free after six months we’ve got you covered!)
• Relocation support:
  • Flight reimbursement up to 400 € after six months because your journey matters!
  • Accommodation in a shared apartment for up to 12 months for 280 €/month with all bills included (deducted directly from your salary) so you can settle in stress‑free.

What you'll be doing:

• Providing awesome customer support in German via phone, chat, and email
• Handling every question with professionalism and a dash of empathy
• Troubleshooting like a pro and solving problems fast
• Making sure every customer walks away happy because you’re that good!

What we're looking for:

• German at C2 level
• English at B2 level
• Ready and able to work on‑site in Lisbon
• Great communication skills and a "lets get it done" attitude

If you’re ready to dive into the fast‑paced world of e‑commerce and live your best life in Lisbon, hit apply now – your next great adventure is waiting!