Customer Support Representative

Embedded Shishya; Deutschland; Vor Ort; EUR 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Top-of-market compensation

World-class team

Zusammenfassung

Embedded Shishya in Germany is seeking a dedicated customer support specialist to join our global team. You will respond to customer inquiries, manage emails, and help improve support processes aligned with our customer-centric approach.

You will have opportunities to progress into Level 2 support and other specialist roles as the team grows, working with cross-functional colleagues in engineering, product, and operations.

Aufgaben

• Respond to at least 12 customer support emails per hour via Zendesk.
• Identify customer support bottlenecks and propose SOPs.
• Coordinate shipment requests with the logistics team to ensure timely delivery.
• Report bugs in the operational flow to the tech team for fixing.

Jobbeschreibung

Who We’re Looking For

• Someone who embodies our core values:
  • Competitive greatness
  • Unimpeachable character
  • Speed is king

You will be part of a global team of support specialists, reporting into the Customer Support Team Lead. This is a great opportunity if you care genuinely and passionately about customer support and about the role it plays in making a customer‑centric team successful. There is great growth potential within the role, with opportunities to progress into a Level 2 support function, as well as a number of specialist roles within the company.

Day to Day Responsibilities

• Promptly respond to at minimum of 12 customer support emails per hour on Zendesk that mainly consist of: Order statuses on a customer’s shipment, questions on how to use Veriswap and customer complaints.
• Identify customer support bottlenecks and propose systematic solutions that can be formalized into SOPs.
• Communicating shipment requests to our logistics team to ensure timely delivery of packages.
• Reporting any bugs in our operational flow that our tech team can fix.

Benefits

• Top-of-market compensation: Because our team is only comprised of the best of the best, we pay the very top-of-market.
• Working with a world‑class team: From engineering, to product, to operations, we hire only the best of the best.