Customer Support Manager - Telecommunications

Hamilton Barnes Associates Limited; Deutschland; Hybrid; EUR 80.000 - 85.000; Vollzeit

Zusammenfassung

A leading technology solutions provider in Germany is seeking a post-sales support specialist with a strong background in RF communications. The successful candidate will manage support services, build trusted relationships with customers, and ensure delivery quality while traveling occasionally. The role offers a competitive salary of up to €85,000 plus a performance bonus and requires fluency in both German and English.

Leistungen

Hybrid home-based role

Competitive salary

Performance bonus

Company car or transport allowance

Work on long-term defense programs

Qualifikationen

• Strong background in RF or radio communications (e.g. Motorola, TETRA, DMR, LTE).
• Previous experience in customer support, service delivery, or account management.
• Must be fluent in German and English (written and spoken).
• Ability to pass security clearance.

Aufgaben

• Serve as the primary post-sales contact for customer contracts.
• Manage support services, including warranty programs.
• Build strong relationships with military and enterprise customers.

Kenntnisse

RF or radio communications background

Customer support experience

Fluent in German and English

Excellent communication skills

Problem-solving skills

Jobbeschreibung

Responsibilities

• Serve as the primary post-sales contact for assigned customer contracts.
• Manage support services, including warranty programs, hotline support, and field services.
• Partner with sales teams to drive service renewals and identify upsell opportunities.
• Build strong, trusted relationships with military and enterprise customers.
• Oversee delivery quality, ensuring SLAs and performance commitments are met.
• Provide regular account reviews, reports, and updates to senior management.
• Travel to customer sites in Germany and occasionally across Europe (approx. 25%).

Skills / Must Have

• Strong background in RF or radio communications (e.g. Motorola, TETRA, DMR, LTE).
• Previous experience in customer support, service delivery, or account management.
• Fluent in German and English (written and spoken).
• Based in Germany (Berlin preferred) with the ability to pass security clearance.
• Excellent communication, stakeholder management, and problem-solving skills.
• Comfortable working independently in a customer-facing, technical environment.

Nice to have

• Experience with telecom vendors such as Nokia, Ericsson, or Cisco.
• Background with Motorola partners or Bundeswehr communications systems.
• Understanding of TLB (Technical Logistic Support) contracts.

Benefits

• Hybrid home-based role with around 25% travel.
• Competitive salary up to €85,000 depending on experience.
• Performance bonus up to of base salary.
• Company car or transport allowance.
• Opportunity to work on long-term, high-importance defense programs.

Salary

• €80,000 to €85,000 + 20% performance bonus