Customer Support Manager (fmx)

Seven Senders; Berlin; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A logistics company in Berlin is looking for a Customer Support Manager to manage customer inquiries with a focus on B2B service excellence. The role involves handling package claims, working with an insurance partner, and improving customer processes. Candidates should have vocational training or a degree, with strong communication skills in both German (B2) and English (C1). This full-time position offers a hybrid work model and various employee benefits.

Leistungen

Flexible working hours

Hybrid working model

Company lunches

Language courses

Qualifikationen

• Completed vocational training or a university degree.
• Experience or interest in ticket handling and customer support in a B2B setting.
• Proficient in standard MS Office applications.
• Good communication skills in both written and spoken German (B2) and English (C1).
• Knowledge of the logistics industry is a plus.

Aufgaben

• Manage and direct customer inquiries and expectations.
• Handle package claims comprehensively from customer notification to payout.
• Work closely with our insurance partner to ensure smooth claim processing.
• Collaborate cross-functionally to resolve complex escalations.
• Support the onboarding of new customers through training and guidance.

Kenntnisse

Customer Service

Good communication skills in German (B2)

Good communication skills in English (C1)

Experience in ticket handling

Ausbildung

Completed vocational training or a university degree

Tools

MS Office

Jobbeschreibung

At our company were passionately committed to exceptional customer support. Our Customer Support team is responsible for handling written inquiries from our B2B customers and logistics your role as a Customer Support Manager you will focus on targeted responses to these inquiries. Additionally you will drive initiatives to enhance customer satisfaction offer professional and efficient service.

The essence of your role

• Manage and direct customer inquiries and expectations.
• Handle package claims comprehensively from customer notification to payout.
• Work closely with our insurance partner to ensure smooth claim processing.
• Collaborate cross-functionally to resolve complex escalations and continuously improve customer-facing processes.
• Support the onboarding of new customers through training and guidance.

Qualifications

• Completed vocational training or a university degree.
• Experience or interest in ticket handling and customer support in a B2B setting.
• Proficient in standard MS Office applications.
• Good communication skills in both written and spoken German (B2) and English (C1).
• Knowledge of the logistics industry is a plus.

What we offer

Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote-office set-up and working hours. And if you wish you can work from almost anywhere for up to 2 months per year.

Benefits

We offer company lunches twice per month, a corporate benefits platform and German & English language courses.

Mission Zero

Climate-neutral and long-term impact. With our green initiatives we are reaching climate neutrality for ourselves and hopefully were inspiring the entire logistics sector to join us to create a sustainable future.

Vibrant Culture & Community: We embody collaboration open doors and no-fuss results focus and we are successful with our data-driven and efficient working approach. We like to celebrate and come together and we strive for a workplace buzzing with energy and camaraderie highlighted by regular team events BBQs and company-wide celebrations.

Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity religion national origin sexual orientation gender identity age or disability.

If you meet the above qualifications and are excited about the opportunity to join our team we encourage you to submit your application today. Please scroll down to submit your English CV. We look forward to hearing from you!

Remote Work: No

Employment Type: Full-time

Key Skills

• Design Engineering
• Baan
• Customer Service
• Fund Management
• ABAP
• Elevator

Experience: years

Vacancy: 1