Customer Support Agent GER/ENG (all genders)

Cardmarket; Berlin; Hybrid; EUR 34.000 - 52.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Learning budget

Urban Sports Club

Deutschlandticket

Zusammenfassung

Cardmarket in Berlin is seeking a motivated Support Agent (German/English) to help users with inquiries and resolve requests in German and English, serving as a reliable contact between users and internal teams. You will review disputes, identify suspicious activity, enforce marketplace policies, and mediate between buyers and sellers to find fair solutions, requiring strong judgment and responsibility.

The role offers a full-time 39-hour work week in our Berlin office with a hybrid model, plus

Qualifikationen

• Fluent German (C2) and English (C1) mandatory; optional French/Spanish (B1) could be a plus.

Aufgaben

• Support Cardmarket users with inquiries and operational topics; resolve requests in German and English.
• Act as the first point of contact between Cardmarket and users; foster a positive user experience and trust.
• Review disputes, identify suspicious activity, and support enforcement of marketplace policies; mediate between buyers and sellers to find fair solutions.

Kenntnisse

German (C2)

English (C1)

Jobbeschreibung

Our Vision

At Cardmarket, people come first.

Our goal is to create a workplace where everyone feels safe, appreciated, and inspired. A place where you enjoy coming to work and feel good about heading home at the end of the day.

Open communication is at the heart of our culture. Only by talking openly about challenges, big or small, can we find solutions together. Cardmarket connects people across continents, regardless of skin colour, origin, religion, nationality, gender, or sexual orientation. We treat everyone equally and expect the same from all applicants. Our strength lies in our diverse perspectives and the shared commitment to move forward together as an inclusive team.

To strengthen our Support Department, we are looking for a motivated Support Agent (German/English) who enjoys helping customers, takes ownership of support requests, and serves as a reliable point of contact between our users and internal teams.

Your Responsibilities

• You support Cardmarket users with a wide range of inquiries and operational topics. Your primary responsibility is to resolve customer requests and provide assistance in writing, mainly in German and English
• You are often the first point of contact between Cardmarket and its users. Through your daily interactions with our community, you help create a positive user experience and build trust in our platform.
• You help maintain a safe and trustworthy marketplace by reviewing disputes, identifying suspicious activities, and supporting the enforcement of our platform policies.
• You mediate between buyers and sellers to find fair and practical solutions. As many transactions on Cardmarket take place between private individuals, this role requires sound judgment, a high level of responsibility, and confidence in making independent decisions.

Your profile

• You speak fluent German(C2) and English (C1) and ideally French (B1) and/or Spanish (B1)?
• Do you like trading card games and are you familiar with online trading (on Cardmarket if possible)?
• Do you like working in a solution-oriented way and helping others?
• Do you enjoy dealing with people, have a feel for customer enquiries and strike "the right note" in conversation?
• Are you well-versed in the use of computers and office applications?
• You already have working experience in customer support with other companies?
• Presence in Berlin & valid work permit for Germany is required!

Why us?

Imagine a workplace where passion, trust, and personal responsibility are part of everyday working life.

A place where people enjoy coming together, sharing ideas, laughing together, while at the same time working with a high level of professionalism.That’s exactly what you’ll find at Cardmarket.

• Your everyday work
  You will work in a full-time position (39 hours per week) at our office in Berlin, a place where creative energy, exchange, and focus come together. At the same time, we offer a hybrid working model and provide you with all the equipment you need for your work.
  Thanks to flexible working hours with clearly defined core hours, you can structure your day in a way that allows work and private life to harmonize well.
• Community & Culture
  We meet each other as equals. An informal, first-name culture is a given, from interns to management. We believe that great results are achieved where people feel seen, heard, and valued.
  Our shared passion for trading card games connects us, at work and beyond. It symbolizes what defines us: curiosity, strategy, teamwork, and the drive to continuously challenge ourselves.
• Vacation & further benefits
  Five weeks of paid vacation as well as a Germany-wide public transport ticket (Deutschlandticket) that supports you flexibly in your everyday life.
  A lunch allowance (up to €7.67 per working day) as well as free drinks and snacks are also part of our benefits.
• Your development matters
  Standing still is not an option for us, at least not in a positive sense.
  With a personal annual learning budget of €1,500, we deliberately invest in your development: conferences, courses, books, or new skills. You decide what helps you move forward.
• Mental & physical health
  We know: Great performance can only happen when people are doing well.
  That’s why we support you with an Urban Sports Club membership for your physical balance, our collaboration with DearEmployee, which offers anonymous, professional psychological support, and the Women of Cardmarket & LGBTQIA+ Group, which promotes exchange, visibility, and empowerment.
  In short
  With us, you won’t find anonymous open-plan offices or rigid structures, but a work environment with heart, values, and genuine appreciation, a place where you’re not only allowed to be yourself, but expected to be, take responsibility, and continue developing, professionally and especially personally.