Customer Support Agent - for Lisbon Office

The lemon Consulting; Berlin; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A customer service firm in Berlin is seeking a Customer Support Agent to provide professional support across various channels. The ideal candidate is fluent in German and English and has excellent communication skills. This role includes troubleshooting client issues, ensuring satisfaction, and collaborating with specialized teams. The company offers an excellent remuneration package, dynamic team atmosphere, and various benefits including meal and transportation allowances.

Leistungen

Meal allowance

Transportation allowance

Private health insurance

Yearly performance bonus

Relocation allowance

Qualifikationen

• Native or fluent in German, both oral and written.
• Excellent writing and verbal communication skills.
• Resourceful, stress-resilient personality that adapts in all situations.

Aufgaben

• Communicate with customers using various channels.
• Ensure customer satisfaction and provide professional support.
• Handle customer complaints and provide appropriate solutions.

Kenntnisse

Fluent in German

Fluent in English (B2)

Excellent communication skills

Stress resilience

Jobbeschreibung

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 10 PM
• Transportation allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation
• And many others!