Customer Support Advisor

Euro London Appointments; Neuss; Hybrid; EUR 38.000 - 42.000; Vollzeit

Zusammenfassung

A reputable recruitment agency is looking for a Customer Support Advisor in Neuss. The role involves acting as the first contact for business partners, resolving inquiries, and ensuring service excellence. Candidates should be fluent in English and German with experience in customer support. This position offers hybrid working and a collaborative environment, ideal for those who excel in problem-solving and communication. Competitive salary and bonus structure included.

Leistungen

Hybrid working model

Structured onboarding

Collaborative work environment

Long-term opportunity

Qualifikationen

• Fluent in both English and German.
• Experience in customer support or operations support roles.
• Ability to explain information clearly and professionally.

Aufgaben

• Act as the first point of contact for business partners.
• Log, track, and manage support requests.
• Coordinate with internal and external teams for issue resolution.
• Monitor open cases and provide updates until resolution.
• Identify and escalate recurring issues.

Kenntnisse

Fluency in English

Fluency in German

Strong communication skills

Organisational skills

Proactive problem-solving

Tools

CRM systems

Ticketing systems

Jobbeschreibung

Salary: €38,000 – €42,000 per year + 10% annual bonus

Contract: Permanent, Monday to Friday - 37.5 hours a week

The Opportunity

We are recruiting a Customer Support Advisor for a well-established European organisation that supports a large network of independent businesses.

This role sits within a central support function and focuses on managing enquiries, resolving operational issues, and ensuring a high level of service for business partners. The position is hybrid, with regular on-site collaboration in Neuss.

Key Responsibilities

• Act as the first point of contact for business partners, handling enquiries via phone, email, and internal systems
• Log, track, and manage support requests accurately using a ticketing or case‑management system
• Coordinate with internal teams and external partners to ensure timely resolution of issues in line with agreed service levels
• Monitor open cases, provide clear updates, and follow through until resolution
• Identify recurring issues or patterns and elevate insights to relevant stakeholders
• Support updates to business records, including operational or contact detail changes
• Maintain accurate documentation while adhering to data protection and confidentiality standards

What We’re Looking For

• Fluency in both English and German is essential
• Experience in a customer support, service desk, operations support, or coordination role
• Strong communication skills with the ability to explain information clearly and professionally
• Highly organised, detail‑oriented, and comfortable managing multiple cases simultaneously
• Confident using CRM, ticketing, or service‑management systems
• A proactive, problem‑solving mindset

What’s on Offer

• Hybrid working model based in Neuss
• Structured onboarding and clear internal processes
• Collaborative, international working environment
• Stable, long‑term opportunity within an established organisation

Why Apply?

This role is well suited to someone who enjoys supporting business customers, coordinating solutions, and ensuring consistent service delivery. You’ll be a key link between business partners and internal teams, helping ensure smooth operations across a broad European network.