Customer Success Manager - Spanish Speaking (Maternity Leave Cover - 7 months contract)

Careerstrengo; Deutschland; Híbrido; EUR 24.000 - 40.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Work abroad days

Onboarding program

Mental health support

Learning budget

Extra days off

Vacation days

Travel reimbursement

Internet allowance

Phone allowance

Lunches at work

Pension contribution

Sabbatical after 2 years

Descripción de la vacante

Trengo is seeking an interim Customer Success Manager (Spanish-speaking) to support a maternity cover for 7 months. The role is 24–32 hours per week, starting December 1, 2026, with hybrid work options.

You will own retention and expansion across your portfolio, driving AI adoption and measurable value for customers. You will collaborate with Onboarding, Solution Consultancy, and Product to ensure customer success, while tracking health signals and outcomes.

Formación

• At least 2 years in customer success, account management, or a SaaS role.
• Results-driven with ability to own targets and drive outcomes.
• Fluency in Spanish and English (written and spoken) for core markets.
• Curiosity about AI and ability to discuss AI tools with customers.

Responsabilidades

• Own a portfolio of customers and deliver on retention, adoption, and expansion targets.
• Drive AI adoption at scale: AI Agent, AI Journeys, and automation.
• Spot and close expansion opportunities, including seats, use-cases, and plan upgrades.
• Turn usage data and health signals into business reviews and actions.
• Collaborate with Onboarding, Solution Consultancy, and Product to enable success.

Conocimientos

Customer success

SaaS experience

Spanish & English

Data-driven

Target ownership

Descripción del empleo

Our customers come to Trengo to replace repetitive, manual work with conversations that actually matter. As a Customer Success Manager, you make that real for your portfolio: you help customers get measurable value from our AI-powered platform and turn strong adoption into retention, growth, and genuine advocacy. It is a role where customer impact and commercial results meet.

We are looking for an Interim Customer Success Manager (Spanish-speaking) to join our Customer Success team on a temporary basis. This is a 7-month maternity leave cover, starting on December 1st 2026, for 24-32 hours per week.

About Trengo

Welcome to the forefront of AI-driven communication. At Trengo, we’re redefining the industry by replacing repetitive work with meaningful conversations through our AI-powered customer engagement platform. We unify communication channels and leverage agentic AI to deliver proactive, human-like service, boosting efficiency for thousands of businesses worldwide.

As a fast-moving Dutch scale-up, backed by a $36M Series A and an official WhatsApp Business Solutions Provider, we thrive on acceleration. Your expertise will drive growth: you’ll make a strategic impact, champion AI innovation, and help shape the product roadmap. You’ll do this alongside an international team guided by our Dynamic pace, Future-proof mindset, Ownership, and Open culture.

What your role looks like

You’ll hit the ground running — getting up to speed on your accounts and establishing a clear health baseline within your first weeks. From there, you’ll move quickly into owning your retention and expansion targets and becoming the product expert your customers turn to.

• Own a portfolio of customers and deliver on clear targets for retention, adoption, and expansion.

• Drive AI adoption at scale, helping customers activate AI Agent, AI Journeys, and automation for measurable impact.

• Spot and close expansion opportunities independently, from extra seats and conversations to implementing new use-cases, channels and plan upgrades.

• Turn usage data and health signals into sharp business reviews and next steps that keep customers growing.

• Partner with Onboarding, Solution Consultancy, and Product to set customers up for success and help shape the roadmap.

What you’ll bring

We’d love to meet you if you:

• have at least 2 years of experience in customer success, account management, or a customer-facing SaaS role;

• are results-driven and comfortable owning targets: you track your numbers, know what moves them, and take ownership of hitting them;

• have a genuine curiosity for AI and can hold a confident, practical conversation with customers about how AI tools work;

• use data to prioritise, reading health scores, usage, and engagement signals and acting on them;

• are fluent in Spanish and English, both written and spoken (required for our core market).

Our tech & AI mindset

AI is not a buzzword at Trengo. It is part of how we build and operate. You’ll work with AI-driven features, automation, data, or tools that help us move faster and smarter. We value thoughtful use of AI that creates real value for customers and teams.

What’s in it for you?

This is what we carefully prepared for you:

• A key role where you’ll make a visible impact in a vibrant scale-up environment.

• Hybrid working + 60 days per year to work abroad. (pro-rato)

• A strong onboarding program with hands-on training and a dedicated buddy to set you up for success.

• Mental health support with free sessions from on-demand psychologists (OpenUp).

• Learning budget + 2 extra days off to attend courses or conferences.

• 28 vacation days to rest, recharge, and travel (pro-rato)

• Travel reimbursement to our Utrecht HQ.

• Monthly internet & phone allowance to stay connected.

• Daily warm lunches prepared by our workplace experience team when you’re at our beautiful Utrecht office.

• Pension contribution to help you plan for the future.

• Sabbatical: after two years, enjoy up to three months away (unpaid) to rest, recharge, or see the world.

Our hiring process

1. Introductory call – First conversation with our Talent team.

2. Manager interview – Deep dive into experience and expectations.

3. Practical assignment – Role-related, real-world challenge.

4. Team connection – Meet future colleagues and confirm mutual fit.

We aim to keep the process clear, fair, and timely, and we’ll keep you informed at every step.

Your next challenge starts here!

Join us in building the future of customer engagement, we’d love to have you on the team.

We believe great ideas come from diverse perspectives. If you’re excited about this role but don’t meet every requirement, we encourage you to apply.