Customer Success Manager (Scaled Growth) (F/M/X)

Project J Ltd; Berlin; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Vacation days 30

Competitive salary

Training budget €1,500/yr

BVG ticket

Zusammenfassung

ablefy is hiring a Customer Success Manager in Berlin to partner with creators, coaches, and online course providers. You will help transform expertise into thriving businesses on our SaaS platform, ensuring customers succeed and become champions of the technology.

With a proven track record in managing portfolios, you will work closely with Marketing, Analytics, and Product/DevOps to optimize content, campaigns, and dashboards, driving measurable outcomes at scale.

Qualifikationen

• 3-5 years of experience in Customer Success, Account Management, or client-facing roles in B2B SaaS environments.
• Strong track record in retention (>90%) and expansion revenue with quota responsibility preferred.
• Experience with subscription models, billing, and complex contracts.

Aufgaben

• Manage a portfolio across coaches, course creators, and digital entrepreneurs, ensuring 95%+ retention.
• Collaborate with Marketing, Analytics, and Product/DevOps to scale tools, content, and campaigns.
• Deliver portfolio-wide performance reviews using analytics to surface growth and revenue opportunities.
• Identify growth opportunities, plan upgrades, and coordinate with Marketing on campaigns.
• Monitor health scores and proactively address churn risks to maximize LTV.
• Host webinars and provide 1:1 guidance to sellers as needed.

Kenntnisse

Customer Success

Account Management

SaaS Sales

Retention & Expansion

Cross-functional Collaboration

Tools

CRM Systems

Dashboards

Webinars

Jobbeschreibung

About us

At ablefy, we believe passion can turn into a career for anyone. With ablefy.io, we give coaches, consultants, creators, and entrepreneurs everything they need to build and sell digital products online — simply and efficiently. 70,000+ entrepreneurs already trust us to power their business.

Born in 2015, ablefy has grown into a true all-in-one solution — courses, memberships, payments, e-ticketing, and more. We take care of the hard stuff, so our users can focus on what truly matters: growing their business.

Today we're the #1 platform for coaches and creators in the DACH region — and we're not slowing down. That's where you come in.

Our mission; to build software that empowers everyone to start, run and grow a successful digital business - borderless, is supported by our high performance principles that are crucial to our success:

• Radical Collaboration
• Constructive confrontation
• Adaptive execution
• Collective ambition
• Evolving expertise
• Empathetic leadership

About the role

Join the team powering Europe's most successful digital entrepreneurs! As our Customer Success Manager, you'll be the strategic partner helping creators, coaches, and online course providers transform their expertise into thriving businesses on our platform. With over €1 billion in transactions processed and 70,000+ entrepreneurs already building their success stories with us, you'll play a critical role in our next growth chapter.

This isn't your typical CSM role. You'll be working at the intersection of the Creator Economy and cutting-edge SaaS technology, helping diverse entrepreneurs - from solopreneurs launching their first online course to established businesses scaling to seven-figures. Your mission: ensure every customer not only succeeds with our platform but becomes a champion of what's possible when passion meets the right technology.

The ideal candidate thrives in the dynamic creator economy landscape, combines strategic thinking with hands‑on execution, and has a genuine passion for helping entrepreneurs achieve their dreams while driving measurable business outcomes at scale - working closely with Marketing, Analytics, and Product/DevOps to get there.

Responsibilities

• Manage a portfolio across coaches, course creators, and digital entrepreneurs, ensuring 95%+ retention.
• Act as the seller's advocate inside ablefy - partnering closely with Marketing, Analytics, and Product/DevOps to prioritize, build, and continuously improve the tools, content, and communication (webinars, campaigns, dashboards, triggered outreach) that serve your portfolio at scale.
• Deliver portfolio-wide performance reviews - built in partnership with Analytics - through scaled formats (webinars, reporting, targeted content) that surface transaction volume growth, course completion rates, and revenue optimization opportunities across your book.
• Identify scaled growth opportunities across your portfolio - plan upgrades, feature adoption, white-label solutions - and partner with Marketing to design and test the campaigns and content that drive them, flagging high‑potential individual accounts for deeper follow‑up.
• Monitor customer health scores using usage data, transaction patterns, and engagement metrics to proactively address churn risks and maximize customer lifetime value.
• Collaborate with Sales on smooth account transitions and handovers.
• Build trusted‑advisor relationships at scale by understanding diverse creator business models (coaching, memberships, digital products, events) and translating that understanding into guidance and content that helps sellers grow - delivered through webinars, targeted communication, and 1:1 conversations when a seller's situation calls for it.
• Provide expert guidance on platform optimization, payment processing troubleshooting, and billing setup to maximize creator business performance.
• Host and continuously improve a recurring webinar series (minimum bi‑weekly, live in German) covering platform education, best practices, and seasonal readiness for your portfolio.

Requirements

• 3-5 years of proven experience in Customer Success, Account Management, or client‑facing roles in B2B SaaS environments (Creator Economy, EdTech, or digital commerce platforms strongly preferred).
• Track record of managing customer portfolios with demonstrated success in retention (>90%) and expansion revenue growth, preferably with quota‑carrying or revenue responsibility.
• Experience with subscription business models, payment processing, automated billing, recurring revenue optimization, and complex contract management.
• Commercial mindset with experience driving revenue outcomes through strategic customer relationships, consultative selling techniques, and identifying upsell/cross‑sell opportunities
• Experience with complex onboarding processes, technical troubleshooting guidance, and ability to translate technical concepts for non‑technical audiences.
• Strong cross‑functional stakeholder management skills - comfortable prioritizing asks, writing clear requirements, and partnering with Marketing, Analytics, and Product/DevOps teams to build and maintain scaled seller‑facing programs (campaigns, content, dashboards, automation).
• Comfortable hosting webinars or livestream sessions, presenting live in German.
• This role is based in Berlin with office presence expected.
• Language: Fluent German and English (both written and spoken).

Benefits

• Paid Time Off - 30 vacation days.
• A competitive salary.
• A personal Training & Development budget of € 1,500 per year.
• Responsibility and trust from day 1.
• Individual coaching and further training to support you in your development.
• A free BVG ticket.
• Employee discounts at numerous companies (e.g. at the gym or in online stores).
• Pension program with company match up to 30% of employee contributions.
• A Culture of equity and Inclusion where you are appreciated for the person you are.

Diversity & Inclusion

At ablefy, we embrace our differences, as they are our greatest strength. We recognize that everyone has a unique perspective based on their experiences, identities, and thought processes, and we strive to create an inclusive environment for all. Discrimination based on race, religion, color, national origin, gender identity or expression, sexual orientation, age, marital status, disability status, or any other aspect that makes you unique is not tolerated at ablefy. We aim to make growth accessible to everyone!

AI at ablefy

As an AI‑first company, we put intelligent technology at the heart of everything we do. AI is part of how we build, learn, and grow together. It helps us work smarter, move faster, and focus on creating real impact. We believe the strongest results come from combining thoughtful technology with curious, driven people — and we’re excited to shape what’s next, together.