Customer Success Manager (m/f/d)

fraud0.com; München; Vor Ort; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A tech company in Munich is seeking a Customer Success Manager to manage customer relationships from proof of concept to long-term partnership. The ideal candidate is fluent in English and German, possesses strong analytical and technical skills, and has a customer-centric mindset. Responsibilities include engaging with customers, providing technical support, and documenting interactions. This role offers competitive compensation and the opportunity to work in a rapidly growing scale-up focused on combating cybercrime.

Leistungen

Competitive Compensation

Job Security

Immediate Responsibility

Rapid Learning

Purposeful Work

Qualifikationen

• Fluent in English and German for daily customer communication.
• Strong customer-facing mindset and comfort leading conversations.
• Technical understanding of Digital Media & Performance Marketing.
• Willing to build automation workflows using tools like n8n.io or ChatGPT.

Aufgaben

• Own customer relationships during PoC and signed phases.
• Engage customers proactively and educate on product features.
• Provide hands-on technical and analytical support.
• Monitor accounts and inform customers about fraud performance.

Kenntnisse

Fluent in English and German

Strong customer-facing mindset

Strong technical understanding

Experience with CRM tools

Analytical thinking

Solution-oriented

Tools

Salesforce

Jira

Jobbeschreibung

As a Customer Success Manager at fraud0, you own the customer relationship from Proof of Concept to long-term partnership. You ensure customers see real ROI, love the product, and stay with us. This role combines customer engagement, technical expertise, analytics, and product ownership.

Your mission

• Own customer relationships during PoC and signed phases, with as many touchpoints as needed to ensure success
• Build ROI-based business cases together with customers
• Engage customers via calls and meetings, and proactively guide them
• Educate customers on all product features and track usage in our CRM
• Provide hands-on technical and analytical support (tags, automations, reporting)
• Monitor accounts and proactively inform customers about fraud insights and performance
• Be the voice of the customer internally:
• Create Jira tickets for bugs
• Forward feature requests to Product
• Prevent churn and actively try to save contracts
• Document all activities, calls, and emails in our CRM

Your profile

• Fluent in English and German – daily customer communication happens in both languages
• Strong customer-facing mindset – you actively engage with customers via calls and meetings and feel comfortable leading conversations
• Strong technical understanding, especially: Digital Media & Performance Marketing, with a solid understanding of the Google ecosystem & tag implementations (you understand how tags work and how to implement them correctly)
• Automation workflows (e.g. AI tools like n8n.io, Claude Code, ChatGPT) are a plus
• Experienced working with CRM tools (e.g. Salesforce)
• Highly product-driven – you are genuinely addicted to the product, love using it, improving it, and explaining it to customers. You’re comfortable creating issues in Jira (or similar issue trackers).
• Hands-on mentality – you are willing and motivated to build and set up automation workflows yourself
• Analytical thinking with the ability to translate technical findings into clear customer value and ROI
• Solution-oriented, proactive, and comfortable working between customers, tech, and product
• Based in Munich or willing to relocate

Why join fraud0

• Competitive Compensation: Benefit from an excellent fixed and variable salary
• Job Security: Enjoy a crisis-proof position in a rapidly growing scale-up
• Immediate Responsibility: Take on high responsibility from day one
• Rapid Learning: Experience a steep learning curve by working alongside some of Europe’s top software entrepreneurs
• Purposeful Work: Contribute to a job with purpose by helping to combat cybercrime and reduce the funding sources for misinformation, harmful content, and propaganda on the internet