Customer Success Manager - German-speaking (m/f/d) in Berlin or Konstanz

KNIME AG; Berlin; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading software company in Berlin is looking for a Customer Success Manager to guide customers through their journey, ensuring they gain real value from our solutions. The ideal candidate thrives on building trust, has experience in customer-facing roles, and possesses excellent communication skills in both English and German. This role is crucial for maintaining strong relationships and collaborating with Account Managers to drive customer growth.

Qualifikationen

• Experience in customer-facing roles at a software company.
• Ability to build trust and relationships with customers.
• Excellent English and German language skills.

Aufgaben

• Guide customers through their journey from contact to adoption.
• Support customers in understanding and using our products.
• Build and maintain relationships with multiple stakeholders.
• Collaborate with Account Managers on growth strategies.

Kenntnisse

Customer relationship management

Problem-solving

Communication

Organizational skills

Bilingual English and German

Jobbeschreibung

Description

KNIME is growing rapidly and we’re seeking smart, motivated, and creative people up for the challenge of helping us achieve ambitious scaling goals while continuing to empower the active community. Right now, we are looking for a Customer Success Manager (m/f/d) to join our team at KNIME in Berlin or Konstanz.*

Who you are

You are someone who thrives on building trust with customers and helping them get the most out of our product. You know how to listen closely, communicate clearly, and solve problems in a way that makes people feel supported. You’re empathetic but practical, with the ability to understand customer goals and translate them into action. You likely have experience in customer‑facing roles at a software company, ideally working with adoption, renewals, and growth. You are organized, resourceful, and comfortable collaborating with account managers and other KNIMErs to make sure customers succeed. Your excellent English and German language skills ensure effective communication.

That's the job

In this role, you’ll guide customers along their journey with KNIME, from first point of contact to adoption. You’ll be their go-to person for making sure they get real value from our solutions, whether that means answering a quick question, marshaling internal resources to solve a challenge, or identifying ways KNIME can support their broader goals. You’ll:

• Identify and get in touch with potential customers.
• Support customers through getting to know our products and KNIME and ideally adoption.
• Build and maintain strong relationships across multiple stakeholders within each account.
• Partner with Account Managers to execute growth strategies for our customers.