Customer Success Manager - German Speaking

Nooxit; Berlin; Hybrid; EUR 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Hybrid Berlin office

Competitive salary

Hardware of your choice

Zusammenfassung

Nooxit provides virtual AI workers for the entire source-to-pay process. As a digital team, they autonomously and scalably manage procurement and finance processes, from purchase order creation and order confirmation review to invoice processing and accounting. This enables a reduction in process costs of up to 95%.

The AI workers operate directly within the company's existing systems. As our Customer Success Manager, you will be the trusted point of contact for our enterprise customers

Qualifikationen

• 2+ years of experience in Customer Success, Account Management, or similar customer-facing role in a B2B SaaS environment.
• Some exposure to finance, procurement, or ERP-adjacent workflows is a strong advantage.
• Excellent interpersonal and written communication skills; able to build trust with enterprise stakeholders.

Aufgaben

• Own customer relationship, proactively driving product adoption and resolving issues.
• Track adoption metrics and engagement across enterprise accounts, identifying risks early.
• Serve as the voice of the customer and feed recurring issues and feature requests into the product roadmap.
• Build strong relationships with customer leads, finance teams, and IT stakeholders across the DACH region.

Kenntnisse

Customer-facing

B2B SaaS

English & German

Jobbeschreibung

Nooxit provides virtual AI workers for the entire source-to-pay process. As a digital team, they autonomously and scalably manage procurement and finance processes, from purchase order creation and order confirmation review to invoice processing and accounting. This enables a reduction in process costs of up to 95%. The AI workers operate directly within the company's existing systems.

Nooxit provides virtual AI workers for the entire source-to-pay process. As a digital team, they autonomously and scalably manage procurement and finance processes, from purchase order creation and order confirmation review to invoice processing and accounting. This enables a reduction in process costs of up to 95%. The AI workers operate directly within the company's existing systems.

As our Customer Success Manager, you will be the trusted point of contact for our enterprise customers post-rollout, ensuring they get maximum value from Nooxit's AI workers and experience seamless day-to-day support.

Tasks

• Customer Adoption & Support: Own customer relationship, proactively driving product adoption and resolving issues and questions quickly and reliably.
• Customer Health Monitoring: Track adoption metrics and engagement across enterprise accounts, identifying risks early and keeping customers on track toward their process automation goals.
• Feedback Loop to Product: Serve as the voice of the customer internally, channelling recurring issues, feature requests, and adoption blockers directly into the product roadmap.
• Stakeholder Management: Build strong relationships with customer‑side project leads, finance teams, and IT stakeholders across our DACH customer base.

Requirements

• Experience: 2+ years of experience in Customer Success, Account Management, or a similar customer‑facing role in a B2B SaaS environment.
• Domain Familiarity: Some exposure to finance, procurement, or ERP‑adjacent workflows is a strong advantage as our customers operate in complex enterprise environments.
• Communication: Excellent interpersonal and written communication skills; able to build trust with enterprise stakeholders, keep customers engaged, and turn frustration into confidence.
• Language & Location: Must be based in or willing to relocate to Berlin. Fluency in both English and German is required to work closely with our DACH customer base.

Benefits

• At Nooxit you can build something new and make a difference with like‑minded people.
• You can expect a young, dynamic team of employees and freelancers and an appreciative and great atmosphere.
• Hybrid setup with our office in Berlin
• Competitive salary
• Hardware of your choice