Customer Success Manager - German Market (Berlin)

Lexroom Srl; Berlin; Hybrid; EUR 65.000 - 75.000; Vollzeit

Benefits dieser Stelle

Hybrid Work

Performance Bonuses

Team Retreats & Off-sites

Zusammenfassung

Lexroom is seeking a Customer Success Manager to build and own the German customer base from onboarding to renewal. You will drive retention, upsell, and cross-sell, acting as the single point of contact for German customers.

Based in Berlin or willing to relocate, you will adapt the Italian playbook for Germany, build dashboards, and report portfolio KPIs. This hybrid role combines hands-on customer work with strategic growth initiatives.

Qualifikationen

• 2 to 4 years in Customer Success or account management, ideally at a SaaS, tech, or software company.
• Commercial mindset with a drive to grow accounts and upsell.
• CRM fluency; experience with a portfolio in a CRM is expected (HubSpot a plus).
• Native-level German and fluent English are required.
• Based in Berlin or willing to relocate.

Aufgaben

• Own the full German customer portfolio from handover to renewal, focusing on retention and growth.
• Run a proactive CS motion; call customers and spot upsell opportunities.
• Be the single point of contact for German customers from onboarding to support and feedback.
• Adapt the Italian playbook for Germany and localize it for the German market.
• Own dashboards, monitor KPIs, and report portfolio health and growth.

Kenntnisse

Customer Success

Account Management

CRM (HubSpot)

German (native)

English (fluent)

Tools

HubSpot

Jobbeschreibung

At Lexroom, we set the bar for legal AI—clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe.

Our mission is clear: make the law faster, clearer, and more reliable, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters.

We're growing fast, backed by top-tier investors and a world-class team committed to rigor, clarity, and impact.

Today, Lexroom is a trusted partner, shaping the evolution of legal AI with the same rigor and precision that define our product.

Join us as Customer Success Manager to build Lexroom's German customer base from the ground up.

You will be the first dedicated CS hire for the German market, owning the full portfolio of German customers end to end. The product already won in Italy, with the numbers to prove it. Germany is next, and you own it.

Your key responsibilities

• Own the full German customer portfolio from handover to renewal, with a clear goal: keep every customer (retention first) and grow each account through proactive upsell and uplift.

• Run a proactive, commercial CS motion. You do not wait for customers to call. You call them, spot the opportunity in every conversation, and bring it home.

• Be the single point of contact for German customers, from onboarding and product expertise to support requests, gathering feedback and feeding it back to Product and Marketing.

• Adapt the Italian playbook to Germany, importing what works and localizing it for the German market.

• Own your numbers: build dashboards, monitor KPIs, and report on the health and growth of your portfolio.

What we're looking for

• 2 to 4 years in Customer Success or account management, ideally at a SaaS, tech, or software company. Exposure to legal or professional-services customers is a plus.

• A commercial mindset. You see every customer touch as a chance to add value and expand the account. Direct sales experience is a plus, not a requirement.

• CRM fluency. Experience working a portfolio in a CRM; HubSpot is a plus.

• Comfort building in a fast-moving market and staying hands-on, while the market scales.

• Languages: native-level German and fluent English are required.

• Based in Berlin or willing to relocate.

How we work

Lexroom is building the platform where legal work gets done. Founded in Milan in 2023, we are the legal AI built data-first for civil-law Europe: a proprietary base of 7M+ verified legal sources, used today by 12,000+ law firms and in-house legal teams. We recently closed a USD 50M Series B led by Left Lane Capital, with investors including Base10 Partners and Eurazeo, bringing total funding to over USD 73M, to expand across Europe starting with Spain and Germany.

We move fast and accurate, own outcomes, and say what we mean. Impact is defined by execution, not by title.

What Sets Us Apart

An Exceptional Team.

At Lexroom, you'll work alongside top talent in tech and legal AI.

Our focused teams operate with purpose and autonomy, so every contribution delivers visible results.

You'll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.

Growth that Matters.

We hire exceptional people to make a difference—and we give them space to lead.

Your work will shape the future of legal technology and set new standards for the field.

Impact is defined by vision and execution, not by age or title. If you're ready to take responsibility, you'll find real opportunities to grow and lead high-stakes projects.

Rewarding Your Contribution.

We value excellence and share success:

• Annual Salary Range: €65K – 75K€

• Equity Package: Align your growth with the company's long-term success.

Benefits That Matter

• Hybrid Work: Split your time between working from home and collaborating in our Berlin office three days a week, with flexibility.

• Performance Bonuses: Rewards tied directly to measurable results.

• Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.

Hiring process and timeline

• Intro call with our Talent team: motivations, fit, and the essentials

• Interview with the Team Manager: your experience and potential for the role

• Interview with the German Team: get to know each other and discuss upcoming challenges together

• Last step:

  • Meet the Global Head of Customer Success to get to know each other and discuss Lexroom values

  • Practical exercise: a real customer scenario you prepare in advance, then a live call simulation with the Team Manager and the German Team

At Lexroom, ambition meets discipline and purpose.

We're not just building a product—we're setting a new standard for the legal world. If you're ready to contribute to something lasting and meaningful, we'd love to hear from you.

Compensation Range: €65.000- €75.000K