Customer Success Manager (f / m / x)

suena GmbH; Hamburg; Hybrid; EUR 50.000 - 65.000; Vollzeit

Zusammenfassung

A green tech startup in Hamburg seeks a Customer Success Manager to build strong client relationships and drive operational excellence. The role requires an understanding of technical topics related to power trading and renewables. Candidates should be fluent in German and comfortable in English. The position is hybrid, offering a salary range of €50,000 to €65,000, depending on experience. Join a supportive team culture focused on transitioning to a smarter, greener energy future.

Leistungen

30 days vacation

Qualifikationen

• Proficient in building strong customer relationships for client retention.
• Ability to understand technical topics related to energy trading and renewables.
• Strong communication skills in both German and English.

Aufgaben

• Serve as the trusted partner for clients ensuring they maximize trading solutions.
• Support clients on their journey towards a greener energy future.
• Drive operational excellence and customer satisfaction.

Kenntnisse

Building long-term client relationships

Fluent in German

Comfortable in English

Understanding of renewables or power trading

Proactive work approach

Jobbeschreibung

Hamburg Hybrid | €50.000 – 65.000 (depending on experience) | 30 days vacation | German (clients) & English (internal)

Are you passionate about building strong customer relationships, driving operational excellence, and making a real impact in the energy transition? Join us at suena energy as our first Customer Success Manager (f / m / x) and become the trusted partner for our clients, ensuring they get the best from our trading solutions and supporting them on their journey to a smarter, greener energy future.

suena energy is a green tech startup specializing in algorithmic energy trading for energy storage systems and renewable energies.

Our vision : a world where clean energy is used reliably, economically, and intelligently. With our AI-based optimization and trading software, we maximize the revenues of operators of large-scale energy storage and renewable assets on short-term electricity and balancing markets – while simultaneously minimizing their risks.

We're a team of 38 people, combining a warm, supportive team culture with true startup drive. Following our successful Series A , we're expanding our team – and looking for a customer-focused relationship builder who will pioneer the Customer Success function at suena.

Quick Check : Is This for You?

• You're based in or near Hamburg (hybrid setup)
• You love building long-term client relationships and being their trusted contact
• You have a solid understanding of technical topics – ideally renewables or power trading – and can turn them into customer value
• You work proactively and keep a cool head when things get complex
• You're fluent in German and comfortable in English – some clients may speak English, internal language is English