Customer Success Manager (f/m/d) Maternity Cover

Digitalchargingsolutions; Deutschland; Hybrid; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading e-mobility company in Germany is seeking a proactive Customer Success & Internal Sales Support Specialist for a 1.5-year contract. This role involves managing customer inquiries, coordinating offers, maintaining the CRM system, and utilizing tools like Jira and Confluence. The ideal candidate has a Bachelor's degree and ideally 3 years of relevant experience. The company offers a collaborative environment, growth opportunities, and benefits including gym memberships and remote work options.

Leistungen

Subsidized gym membership

Subsidized office lunch benefit

Personal development budget

Monthly mobility budget

Offsite/team events

Delicious coffee & tea

Fresh fruits

Office dog friendly environment

Qualifikationen

• Ideally 3 years of experience in customer success, internal sales support, or a related role.
• Proficient in managing customer inquiries and maintaining CRM tools.
• Experience in project management using Jira and Confluence.

Aufgaben

• Write and coordinate offers for new and existing features.
• Update and manage customer information and activities in the CRM.
• Respond promptly to a high volume of customer questions.

Kenntnisse

Strong written and verbal communication skills

Excellent organizational and multitasking abilities

Customer-focused with a proactive problem-solving approach

Ability to work collaboratively within cross-functional teams

Ausbildung

Bachelor's degree in Business Administration, Sales, Marketing, or a related field

Tools

SAP CRM

Jira

Confluence

Jobbeschreibung

We are looking for a proactive and detail-oriented Customer Success & Internal Sales Support Specialist to join our Key Account Management (KAM) team on a 1.5-year fixed-term contract.

This role involves writing and coordinating offers, maintaining our CRM system, managing vouchers and campaigns, handling a high volume of customer inquiries, and utilizing Jira and Confluence for effective project and documentation management.

The ideal candidate will help ensure outstanding service and support to our customers, contributing to the growth and success of our business.

Your mission

• Write and Coordinate Offers:
  • Write and coordinate offers for new and existing features.
  • Facilitate effort estimation, planning, and prioritization of products in collaboration with the KAM team.
  • Manage the full offer process, ensuring timely completion, approvals, and necessary documentation.
• Update and Maintain CRM Tool (SAP):
  • Regularly update and manage customer information and activities in the CRM.
  • Ensure data integrity and accuracy for effective decision-making and customer outreach.
  • Utilize CRM for billing, reporting status, and B2B revenue forecast management.
• Voucher and Campaign Applications:
  • Manage the application process for vouchers and promotional campaigns.
  • Coordinate with internal teams to ensure smooth execution and monitoring of campaigns.
  • Maintain proper documentation and linkage within the CRM and necessary systems.
• Handling Customer Inquiries:
  • Respond promptly to a high volume of customer questions to provide effective solutions.
  • Collaborate with internal teams to address customer inquiries and ensure a high level of satisfaction.
• RFID Management:
  • Handle RFID card bulk orders from receipt through processing and delivery.
  • Keep stakeholders informed on the status of RFID orders and ensure all processes are followed through to completion.

Your profile

• Education:
  • Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
• Experience:
  • Ideally 3 years of experience in customer success, internal sales support, or a related role.
  • Proficiency in SAP CRM or similar CRM tools.
  • Experience with Jira and Confluence for project and documentation management.
• Skills:
  • Strong written and verbal communication skills.
  • Excellent organizational and multitasking abilities.
  • Customer-focused with a proactive problem-solving approach.
  • Ability to work collaboratively within cross-functional teams

We offer

• A unique opportunity combining the energy of a start-up with the power of BMW, Mercedes Benz Mobility & bp
• Working on products & services with a high social impact
• An international team of talented people who love what they do and live a collaborative spirit
• An open minded culture with room for growth and the freedom to bring in own ideas
• Subsidized gym membership, subsidized office lunch benefit, a personal development budget for your professional growth, monthly mobility budget, offsite/ team events & much more
• modern, sunny offices in Berlin & Munich
• 3 days of home office in a week

… and of course, the classics: delicious coffee & tea, fresh fruits and an office dog friendly environment

At DCS we acknowledge the value of diversity, promote equality and challenge unfair discrimination. We strive to create an inclusive work environment, safe for anyone regardless of their gender identity, sexual orientation, abilities, ethnicity or race. We have the clear goal of driving diversity and inclusion across all dimensions and treat each applicant with the same respect and consideration.

Get in touch!

Are you excited about shaping the future of e-mobility services?

Then send us your application (CV, earliest starting date, salary expectations and optional motivational statement).

Don’t worry if you don’t think you meet all requirements for this position. First and foremost, we value like-minded, passionate people who want to make an impact in shaping the future of e-mobility. We encourage you to apply and convince us why you would be a good fit in a cover letter.

We are looking forward to hearing from you!