Customer Success Manager (DACH)

Insider; Berlin; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

Insider in Berlin is seeking a dynamic Customer Success Manager to drive adoption and value for our global clients. You will act as the bridge between client needs and our technology, ensuring a world-class service experience.

Fluent in English and German, you will collaborate with engineers and product teams, manage key accounts, and continuously identify opportunities to expand Insider’s impact. This role suits a proactive, startup-minded professional with strong time management and detail

Qualifikationen

• Strong communication skills in English and German.
• Experience in customer-facing roles (customer success, account management, or strategic consulting).
• Proven ability to collaborate with cross-functional teams and exec-level stakeholders.
• Excellent time management, attention to detail, and proactive problem solving.

Aufgaben

• Be the face of Insider One to clients and bridge needs with our technology.
• Help clients understand needs and which features best match goals.
• Ensure clients utilize our technology effectively and receive world-class service.
• Monitor and facilitate the client’s adoption of our technology.
• Collaborate with engineers and product specialists to deliver tech support when needed.
• Develop and maintain key account plans to identify opportunities to add value.
• Provide ongoing feedback on market trends, unmet needs, and opportunities to impact the partnership.
• Establish trusted advisor relationships to ensure client satisfaction with services and technology.
• Plan strategies to meet objectives, prioritise and drive resolution on escalated issues; propose new product ideas.

Kenntnisse

Communication skills

Bilingual English/German

Customer-facing experience

Relationship building

Time management

Jobbeschreibung

• You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology
• Help our clients understand their needs and which of our features and products best match their goals and expectations
• Make sure our clients are utilizing our technology at its best so that we can fully provide them our world-class service
• You’ll monitor and facilitate the customer’s adoption of our technology
• Work with our data-geeks (a.k.a. engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary
• Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization
• Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
• Establish a trusted advisor relationship that ensures our customer’s overall satisfaction with our services and technology
• Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues. Bring new product ideas to the table!

The ability and flexibility to work in a fast-paced startup environmentStrong communication skills in English and GermanPrevious work experience in customer-facing roles, such as customer success, account management, or strategic consulting. Show us that you’ve got what it takes to collaborate and build strong relationships with customers, especially at the executive levelPassion for testing, measuring, and improving outreach and follow-up effectivenessCherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance. Superior project and time management skills. A keen eye for detail is a plus!We’ve got clients all over the world! Be a self‑motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clientsSolid oral and written communication abilities, with positive and energetic phone skills and excellent listening skills