Customer Success Manager (d/f/m)

Adevinta 2021; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading digital marketplace company in Berlin is seeking a dedicated Customer Success Manager. In this role, you will collaborate closely with car dealerships and manage customer relationships to ensure maximum success. You should have at least 1 year of relevant experience and be proficient in both German and English. The company offers a vibrant working environment characterized by opportunities for growth and customer engagement.

Qualifikationen

• Minimum of 1 year of relevant experience as a Customer Success Manager.
• Ability to manage complex situations effectively.
• Experience with customer journey strategies.

Aufgaben

• Collaborate with key account management for customer support.
• Build trusted advisor relationships with key customer stakeholders.
• Create performance reports and conduct analytical assessments for clients.

Kenntnisse

Customer journey management

Problem-solving skills

Data interpretation

CRM software experience

Fluent German (C1)

Fluent English

Jobbeschreibung

What you'll do:

• Collaborate closely with our largest car dealerships to support the Key Account Management team.

• Manage contracts and develop trusted advisor relationships with key customer stakeholders.

• Understand customer needs and align them with the appropriate resources in our company for maximum customer success.

• Coordinate with the sales team to ensure seamless transitions from sales to onboarding.

• Create performance reports for advertising acceleration.

• Conduct weekly, monthly, and quarterly analyses for client support in ad quality.

• Perform special tasks as assigned by the Key Account Manager (KAM).

• Work with the technical team to resolve any issues impacting customer experience.

• Advocate for customer needs and feedback to the product development and management team.

• Develop and implement strategies to help customers adopt and maximize use of our platform.

• Monitor customer engagement and identify opportunities for growth and adoption.

• Develop a customer success roadmap for clients that outlines their journey from onboarding to loyalty.

Who you are:

• You have a solid understanding of customer journeys and can create strategies that enhance customer experience, drive growth, and boost customer satisfaction.

• Minimum of 1 year of relevant experience as a Customer Success Manager or in a similar customer-facing role.

• Experience managing all stages of the customer journey: Awareness, Sales, Onboarding, Adoption, and Loyalty.

• Strong problem-solving skills and the ability to manage complex situations.

• Ability to create and interpret data and develop reports.

• Experience with CRM software and other professional tools.

• Business fluent in German (minimum C1) and English.