Customer Success Manager - Agentic AI | EMEA / DACH

DeepL SE; München; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading technology company in Munich is looking for a diligent Customer Success Manager to care for and grow important customer relationships. The role requires excellent communication skills to engage with senior stakeholders and drive product adoption. Join a dynamic team dedicated to innovation in the fast-moving AI space, and make a positive impact on customer success.

Qualifikationen

• Proven ability to manage and grow customer relationships.
• Excellent communication skills to engage with senior stakeholders.
• Experience in driving product adoption and onboarding.

Aufgaben

• Care for and advocate customer relationships.
• Conduct technical and commercial conversations with teams.
• Drive product adoption within the customer base.

Kenntnisse

Customer relationship management

Technical communication

Commercial acumen

Jobbeschreibung

DeepL is a global communications platform powered by Language AI. Since 2017, we've been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas.

Our goal is to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real-life impact. To achieve this, we need talented individuals like you to join our exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination.

What sets us apart

What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. When we share what it's like to work at DeepL, the reactions are overwhelmingly positive. This may be because of our products that have helped countless people worldwide or our shared mission to improve communication for individuals and businesses, bringing cultures closer together. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation and employee well‑being. Discover what our teams have to say about life at DeepL on LinkedIn, Instagram and our Blog.

Meet the team behind this journey

We're looking for a diligent and dedicated Customer Success Manager to care, advocate for and grow important customer relationships at one of Europe's fastest growing technology companies backed by top investors who helped scale Uber, Twitter, Instagram, and Zendesk. Specifically, we're looking for someone who can build and deepen our connections with senior stakeholders, conduct technical and commercial conversations with various teams, own onboarding and drive product adoption within a subset of our customer base. In a nutshell, create loyal fans!