Customer Success Manager

Benifex; München; Ibrido; EUR 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

A leading technology company is seeking a Customer Success Manager to help improve workplaces through their employee engagement platform. This full-time role involves managing a diverse customer portfolio across multiple countries, driving customer satisfaction, and collaborating cross-functionally. The ideal candidate should have 1–2 years of experience in a customer-facing role within the SaaS industry and possess strong English skills. Remote work options are available, with a location preference in Munich or Amsterdam.

Competenze

• 1–2 years experience in a customer-facing role (B2B), such as Customer Success or Customer Support.
• Experience working at a SaaS company.
• Professional language skills in English, written and spoken.

Mansioni

• Manage a portfolio of local enterprise and multinational customers.
• Drive retention and customer satisfaction by delivering excellent service.
• Lead customer meetings and resolve incoming requests.
• Set up working processes for new customers alongside Key Account Managers.
• Coordinate smaller technical projects and issues.
• Collaborate cross-functionally for new content and share feedback.
• Supporting and mentoring fellow CSMs on shared accounts where needed.

Conoscenze

Customer-facing experience (B2B)

Professional English language skills

SaaS industry experience

Formazione

University degree in technology or relevant field

Descrizione del lavoro

Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀

Why should you apply?

🌟

• International exposure — work with local enterprise accounts and multinational customers across Europe.
• Impactful work — play a key role in customer retention, engagement, and the value customers see in our platform.
• Award‑winning culture — Sunday Times Best Place to Work 2025 & Best Large Tech Company to Work For 2025.
• Join a profitable, fast‑growing market leader in employee reward and benefits technology.

Role Overview 🚀

At Benifex, our Customer Success team is essential to helping organizations create better workplaces through our market‑leading employee engagement platform.

We’re now hiring a Customer Success Manager (CSM) to join our international team. This is a fantastic opportunity to manage a diverse customer portfolio, collaborate cross-functionally, and grow your skills in a fast-scaling tech environment.

As a CSM, you will be the main operational contact for your customers — helping them get the most out of our platform and building long‑lasting relationships.

Your Responsibilities Will Include

• Managing a portfolio of local enterprise and multinational customers across Netherlands, Belgium, France, Germany and the UK.
• Driving retention and customer satisfaction by delivering “brilliant basics.”
• Leading customer meetings and solving incoming requests.
• Setting up ways of working for new customers alongside Key Account Managers.
• Coordinating smaller technical projects, issues, and incidents.
• Collaborating cross-functionally to implement new content, resolve problems, and share customer feedback.
• Supporting and mentoring fellow CSMs on shared accounts where needed.

What are we looking for?

• 1–2 years experience in a customer‑facing role (B2B), such as Customer Success, Customer Support, or similar.
• Experience working at a SaaS-company.
• Professional language skills in English, written and spoken.

A Plus

• Experience working with global and/or enterprise customers.
• Experience working within Employee Benefits and/or HR Technology.
• A university degree in technology or another relevant field.
• Additional spoken languages.

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

• 📞 Initial call with the Talent team
• 🧪 Online tests (numeracy and logical reasoning)
• ⏳ Interview with hiring manager + team member
• 🤩 Final interview with the Director
• Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply.

Practical information

• Start: As soon as we find our match 🧐
• Extent: Full-time, 100%
• Location: Amsterdam, Munich or the UK
• Work model: Hybrid (Munich & Amsterdam) or remote (UK).