Customer Success Manager

VoiceLine; München; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A VC-backed startup is seeking a Customer Success Manager to support customer journeys and enhance product experiences. Your responsibilities include developing customer portfolios, conducting training, and analyzing interactions for improvement. Ideal candidates should be fluent in both German and English, with strong organizational and communication skills, and a passion for building relationships. You will have the opportunity to work with a dynamic team in a flexible work environment with great benefits.

Leistungen

Attractive starting salary

Flexible working hours

Cereal buffet and pizza nights

Free beverages

Lunchtime workout sessions

Opportunities for rapid growth

Qualifikationen

• Fluent in German and English, capable of communicating with diverse clients.
• Ability to work independently and take responsibility in a startup environment.
• Strong organizational skills with a structured approach to work.

Aufgaben

• Develop customer portfolios and turn PoCs into long-term customers.
• Conduct trainings and workshops for successful customer activation.
• Analyze customer interaction data to improve service.

Kenntnisse

Project management

Stakeholder management

Communication skills

Customer relationship building

Fluent in German and English

Jobbeschreibung

About Us

VoiceLine is an ambitious, VC-backed startup at the forefront of voice and AI technology. We're building an AI Assistant Platform for field sales, enabling sales organizations to sell more, make the right decisions with powerful market analytics, and coach their team to excellence on scale.

We work in the interface between voice input, AI, and complex CRM workflows, which poses real and interesting design challenges.

Your Mission

As a Customer Success Manager on our team, you will play a key role in shaping our customer journey to deliver the best possible product experience. You will work closely with our Sales and Product teams to help us deliver added value and ensure long-term customer satisfaction.

• You are the primary contact for our active customers and develop our customer portfolio to turn PoCs into successful accounts and long-term customers.
• You are responsible for the successful activation of our customers by conducting trainings and workshops.
• You will analyze data from your customer interactions and work closely with our founding team to gradually professionalize and standardize our customer service.
• You will work closely with our sales team to prepare business cases and presentations to present to C-level decision-makers to win PoCs and deals.
• You have a deep understanding of our customers' needs to identify potential improvements to our product and share these insights with the product team.
• You will be responsible for creating case studies and / or white papers on the successful implementation of VoiceLine in our customers' sales teams.

Your Profile

• You are fluent in German and English. Our clients are generally German-speaking, and we communicate internally in English, as we also have some international colleagues.
• You'll be one of the first people on our Customer Success team. You're motivated to build something from the ground up. You're able to work independently and take on responsibility.
• You are a talented organizer and have a highly structured approach to work. You can design, implement, and continuously improve processes. You have strong project management and stakeholder management skills. Even with multiple parallel projects, you keep a cool head and prioritize strategically.
• You are empathetic and have excellent communication skills with people at all management levels.
• You enjoy talking to customers, building relationships with them, and working diligently so that customers accept you as a trusted advisor.
• You have a basic technical understanding of digital products.

Benefits include

• An attractive starting salary.
• Work closely with the experienced founding team (ex-McKinsey, ex-Personio) and be part of a very strong team.
• A green field to build and develop processes and entire departments.
• A quality-oriented environment, flexible working hours, a cereal buffet, regular pizza nights, free beer, coffee, mate, and other goodies in the office.
• Lunchtime workout sessions with a very active gym crew, if you want.
• A unique opportunity to participate in a very steep learning curve, overcome challenges and celebrate successes with the team.

We look forward to receiving your application and getting to know you.