Customer Success Manager

Synera; Bremen; Hybrid; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Powerful equipment

Company offsites

Company fitness & Jobrad

Development budget

Team spirit

Flexibility

Zusammenfassung

Synera, the AI Agent Platform for Engineering, is seeking a driven customer success professional to grow and strengthen our presence with enterprise clients. You will lead software rollouts and ensure fast, measurable value realization, acting as the primary contact for strategic accounts and senior engineering stakeholders.

You will build enduring relationships, drive adoption through structured engagement, and collaborate with cross-functional teams including Account Executives, Marketing,

Qualifikationen

• 10+ years of experience in the engineering domain, including enterprise customer success, technical consulting, stakeholder management, and strategic account growth.
• Proactive, solution-oriented mindset with a proven track record of driving measurable account growth.
• Strong familiarity with CAx tools and their applications in automotive, aerospace, or consumer goods.
• Confident engaging with senior stakeholders, including C-level executives.
• Highly data-driven, able to interpret customer metrics and mitigate churn risks.

Aufgaben

• Lead software rollouts and ensure measurable customer value realization.
• Serve as primary contact for strategic accounts and senior stakeholders.
• Grow long-term enterprise relationships and drive adoption.
• Collaborate with Account Executives, Marketing, Product, and Forward Deployed Engineering teams.

Kenntnisse

10+ years engineering experience

Proactive mindset

Senior stakeholder engagement

Data-driven decisions

Enterprise customer success

Tools

CAx tools familiarity

Jobbeschreibung

• At Synera - the AI Agent Platform for Engineering - we're redefining how the world's most complex industries develop products. Backed by a world-class partner ecosystem including AWS, Autodesk, UiPath, Capgemini, McKinsey, and Accenture, and trusted by teams at BMW, Hyundai, ArianeSpace, and NASA, we're looking for a driven, entrepreneurial customer success professional to help grow and strengthen our presence on the West Coast
• You will work cross-functionally with our Account Executives, as well as Marketing, Product, and Forward Deployed Engineering teams, potentially collaborating with Customer Success team members in US to deliver exceptional customer outcomes and long-term value
• You will lead software rollouts and ensure fast, measurable customer value realization
• You act as the primary point of contact for strategic accounts, managing senior engineering stakeholders and internal Synera teams (AI, Academy, and Technical Experts)
• You build and expand long-term enterprise relationships, driving adoption through structured engagement and strategic outreach
• Monday: You start with team and company-wide syncs, followed by a Customer Success Task Force session to align priorities and share insights
• Tuesday: You lead an Executive Business Review (EBR) with a key client to review progress and identify growth opportunities
• Wednesday: You prepare an on-site workshop with a customer such as Volvo, and dedicate time to targeted outbound activities
• Thursday: You run a hands-on customer workshop to explore AI use cases, followed by a Quarterly Business Review (QBR) and funnel review
• Friday: You analyze customer health metrics, define action plans, join a product webinar, and close the week with strategic reflection

Benefits

• Powerful equipment - Synera empowers its team members with the equipment they need to do their best work.
• Company offsites - Synera is a remote/hybrid company - which is why it enjoys regrouping for two offsites per year.
• Company fitness & Jobrad - Healthy body, healthy mind. Synera enables its team members to keep up with their health!
• Development budget - Never stop learning: Synera wants its team members to grow and continuously learn new things!
• Team spirit - Synera enjoys spending time with each other and places a high value on functioning as a team - no siloes, no politics, and lots of laughs.
• Flexibility - As a remote/hybrid company, Synera offers all the flexibility of a modern company to attract exceptional talent.

• You bring 10+ years of experience in the engineering domain, including enterprise customer success, technical consulting, stakeholder management, and strategic account growth
• You bring a proactive, solution-oriented mindset with a proven track record of driving measurable account growth
• You have strong familiarity with CAx tools and their applications in industries such as automotive, aerospace, or consumer goods
• You are confident engaging with senior stakeholders, including C-level executives
• You are highly data-driven, able to interpret customer metrics and proactively mitigate churn risks
• You resonate with Synera's Core Values - they're central to how we work, and we'll explore them together in your first interview