Customer Success Manager

smartlyio; Berlin; Hybrid; EUR 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Hybrid workplace

Healthcare packages

Mental health services

Paid holidays and family leave

Equity options

Global collaboration opportunities

Zusammenfassung

Smartly is seeking a Customer Success Manager to drive retention and growth for a diverse book of business in the dynamic digital advertising industry. You will own your customer relationships from week one, provide consultative guidance, and align product value with marketing objectives.

You will collaborate with product and cross-functional teams to facilitate successful adoption, deliver insights, and ensure customer success across Meta, Pinterest, Snapchat, TikTok, and Google.

Qualifikationen

• 3+ years of experience in a Customer Success or similar customer-facing function.
• Strong understanding of paid digital advertising across Meta, Pinterest, Snapchat, TikTok and Google.
• Excellent spoken and written English communication.
• Willingness to travel for quarterly business reviews, conferences and industry events.

Aufgaben

• Manage and nurture your own customer accounts through day-to-day communication and online marketing expertise.
• Identify opportunities for increased product adoption and align Smartly's product value with the customer's marketing objectives.
• Develop and maintain deep knowledge of the Smartly tool and the digital ecosystem to solve customer problems.
• Build, manage and develop strong relationships with customers and platform partners including Meta, Pinterest, Snapchat, TikTok and Google.
• Collaborate with internal teams, including product developers, to maintain quick feedback between customers and product.

Kenntnisse

Customer success

Digital advertising

Communication

Travel willingness

Empathy

Jobbeschreibung

Customer Success Manager needed to be at the forefront of the ever-evolving digital advertising industry! Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

As a Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week; give consultative advice, scope and drive successful product adoption and grow customer engagement. You will function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team. As a CSM, you'll get a front row seat to the fast-paced online marketing industry, which will allow you to learn quickly about growing and nurturing your own book of business, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

At Smartly, we connect creative and media workflows by using intelligent automation to make it easy and fast to produce and optimize ad creative, automate campaign management and provide best in class integrated reporting and intelligence across all digital channels.

As a Customer Success Manager at Smartly, you will:

• Manage and nurture your own customer accounts through day-to-day communication and online marketing expertise.
• Identify opportunities for increased product adoption and align Smartly's product value with the customer's wider marketing objectives.
• Develop and maintain excellent knowledge of the Smartly tool and the digital ecosystem in general so that you're constantly able to solve customers' problems.
• Build, manage and develop strong relationships with customers and platform partners including Meta, Pinterest, Snapchat, TikTok and Google.
• Collaborate with internal teams, including product developers, to maintain the quick feedback loop between customers and product.

We're definitely looking for you, if you:

• Possess 3+ years of relevant experience in a Customer Success or similar customer-facing function.
• Have a good understanding of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and programmatic).
• Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals.
• Have a results-driven mentality, with a bias for action and collaboration.
• Are able to explain complex concepts clearly and translate data into insights.
• Have strong spoken and written communication skills in English.
• Are able and willing to travel for quarterly business reviews, conferences and industry events as required.

What we offer you

At Smartly, we offer a place where you can advance your career. Here, you'll find:

• An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.
• Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.
• Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
• Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.
• Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit Smartly to learn more.

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