Customer Success Engineer - YouTrack

JetBrains; Deutschland; Hybrid; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

JetBrains is seeking a Customer Success Engineer for YouTrack. You will cultivate relationships with small, mid-sized, and enterprise customers and help partners deploy YouTrack across the DACH region and worldwide.

Role involves technical guidance, onboarding, training, and developing demo materials. A strong background in software development or QA and the ability to work in a distributed team are essential; German language skills are a plus.

Qualifikationen

• At least three years of customer-facing experience in project management, software development, or a related discipline.
• Fluent in English, spoken and written.
• Strong interpersonal communication skills, both verbal and written.
• Comfortable giving in-person and remote presentations, demos, and Q&A sessions.
• Technical background with hands-on experience in software development, QA, system administration, or release automation.
• Ability to work independently in a distributed team.
• Proven track record of building relationships in the B2B sphere.
• German language skills would be a plus but are not mandatory.

Aufgaben

• Provide technical guidance and pre-sales engineering assistance to potential new customers.
• Provide onboarding sessions for new customers and technical training for existing ones.
• Develop key sales, demo, and promo materials for YouTrack and adapt existing demo setups for specific use cases.
• Manage existing large accounts and work proactively to retain and develop them.
• Act as a liaison between customers and the product team.
• Recruit potential partners and work with existing ones to develop their YouTrack deployment capabilities.

Kenntnisse

Customer-facing experience

English fluency

Communication skills

Presentation skills

Distributed teamwork

B2B relationships

Tools

YouTrack experience

Jobbeschreibung

JetBrains is a leading software company. For over 25 years, we have strived to make the most effective developer tools on earth. Our tools accelerate production, empowering developers and teams worldwide to grow, discover, and create.

YouTrack is a project management tool used by more than 100,000 teams worldwide. In recent years, YouTrack has seen steady growth in both revenue and customer adoption. We continue to actively develop YouTrack and have a strong roadmap ahead.

The YouTrack Marketing and Business Development team is seeking Customer Success Engineer.You’ll be responsible for cultivating relationships with our small, mid-sized, and enterprise customers, as well as for helping our partners develop their capabilities to deploy YouTrack successfully, both in the DACH region and worldwide.

As part of our team, you will:

• Provide technical guidance and pre-sales engineering assistance to potential new customers.
• Provide onboarding sessions for new customers and technical training for existing ones.
• Develop key sales, demo, and promo materials for YouTrack and adapt existing demo setups for specific use cases.
• Manage existing large accounts and work proactively to retain and develop them.
• Act as a liaison between customers and the product team.
• Recruit potential partners and work with existing ones to develop their YouTrack deployment capabilities.

We’ll be excited to have you on our team if you:

• Have at least three years of customer-facing experience in project management, software development, or a related discipline.
• Can speak and write English fluently, as it is the preferred language of communication with customers, partners, and the team.
• Have strong interpersonal communication skills, both verbal and written.
• Are comfortable giving both in-person and remote presentations, hosting Q&A sessions, and conducting product demos.
• Have a technical background, experience with developer tools, and hands-on experience in software development, QA, system administration, release automation, or a related field.
• Are able to work efficiently and independently in a distributed team.
• Have a proven track record of building and developing relationships in the B2B sphere.
• German language skills would be a plus, but they are not mandatory.

We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.

A lot of teams at JetBrains are distributed across our core locations. If you are not based in one of the locations above, we’d be happy to talk through relocation possibilities with you.