Customer Success Engineer - YouTrack

JetBrains; Berlin; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

JetBrains is seeking a Customer Success Engineer for YouTrack to cultivate relationships with customers in the DACH region and globally. You will provide technical guidance, onboarding, and training while helping partners deploy YouTrack effectively.

You will work with both small and large accounts, delivering demos and tailored materials, and acting as the connector between customers and product teams. English fluency is required, German is a plus, and collaboration in a distributed team is

Qualifikationen

• At least three years of customer-facing experience in software or related fields.
• Strong written and verbal communication in English; German is a plus.
• Ability to explain technical concepts to non-technical users and run product demos.

Aufgaben

• Provide technical guidance and pre-sales engineering assistance to potential new customers.
• Deliver onboarding sessions and technical training for customers.
• Develop sales, demo, and promo materials for YouTrack and tailor demos for use cases.
• Manage large accounts and work to retain and grow them.
• Act as a liaison between customers and the product team.
• Identify and recruit partners, helping them deploy YouTrack effectively.

Kenntnisse

Customer management

Pre-sales support

Technical background

Public speaking

English fluent

German language (nice to have)

Tools

YouTrack

Jobbeschreibung

JetBrains is a leading software company. For over 25 years, we have strived to make the most effective developer tools on earth. Our tools accelerate production, empowering developers and teams worldwide to grow, discover, and create.

YouTrack is a project management tool used by more than 100,000 teams worldwide. In recent years, YouTrack has seen steady growth in both revenue and customer adoption. We continue to actively develop YouTrack and have a strong roadmap ahead.

The YouTrack Marketing and Business Development team is seeking Customer Success Engineer. You'll be responsible for cultivating relationships with our small, mid-sized, and enterprise customers, as well as for helping our partners develop their capabilities to deploy YouTrack successfully, both in the DACH region and worldwide.

As Part Of Our Team, You Will

• Provide technical guidance and pre-sales engineering assistance to potential new customers.
• Provide onboarding sessions for new customers and technical training for existing ones.
• Develop key sales, demo, and promo materials for YouTrack and adapt existing demo setups for specific use cases.
• Manage existing large accounts and work proactively to retain and develop them.
• Act as a liaison between customers and the product team.
• Recruit potential partners and work with existing ones to develop their YouTrack deployment capabilities.

We’ll be excited to have you on our team if you:

• Have at least three years of customer-facing experience in project management, software development, or a related discipline.
• Can speak and write English fluently, as it is the preferred language of communication with customers, partners, and the team.
• Have strong interpersonal communication skills, both verbal and written.
• Are comfortable giving both in-person and remote presentations, hosting Q&A sessions, and conducting product demos.
• Have a technical background, experience with developer tools, and hands-on experience in software development, QA, system administration, release automation, or a related field.
• Are able to work efficiently and independently in a distributed team.
• Have a proven track record of building and developing relationships in the B2B sphere.
• German language skills would be a plus, but they are not mandatory.

We are an equal opportunity employer

We know great ideas can come from anyone, anywhere. That's why we do our best to create an open and inclusive workplace - one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.

We process the data provided in your job application in accordance with the Recruitment Privacy Policy.