Customer Success Engineer, UAV Manufacturers (m/w/d)

ZeroPhase; München; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

ZeroPhase seeks a technically oriented Integration Engineer to own the relationship with UAV manufacturers, guiding the hardware integration from delivery to flight validation and collaborating closely with customer engineers to resolve issues in the field.

You will define test plans, document results, and manage multiple integrations concurrently, traveling across Europe to customer sites and test facilities.

Qualifikationen

• 3–6 years in a technical integration, field engineering, or customer-facing engineering role
• Hands-on: bench work, schematics reading, tests, field debugging
• RF and embedded systems knowledge to understand product integration
• Fast-moving and pragmatic; UAV timelines are aggressive
• Clear communicator in English and German
• Organised enough to manage several active integrations

Aufgaben

• Own integration of ZeroPhase datalink systems into UAV platforms from hardware delivery to flight validation
• Collaborate with customer engineers to resolve integration challenges and debug field issues
• Define and execute integration test plans with customers and internal teams, document results, close issues
• Manage multiple customer projects in parallel with clear next actions
• Feed customer learnings back into product/engineering for improvements
• Build strong relationships with customer engineers and technical leads
• Travel to customer sites across Europe, with exposure to operational environments including Ukraine if desired

Kenntnisse

Technical integration

Field engineering

Customer-facing engineering

Hardware knowledge

RF knowledge

Embedded systems

English

German

Project management

Jobbeschreibung

You will own the technical relationship with UAV manufacturers integrating ZeroPhase systems into their platforms. This means getting into the hardware, working directly with customer engineers, solving integration problems fast, and staying close enough to the product to know when something needs to go back to our engineering team and when you can resolve it yourself.

This is not account management. You are a technical owner who happens to face the customer, and the customer's engineers will expect you to keep up.

What you'll do

• Own the integration of ZeroPhase datalink systems into customer UAV platforms, from first hardware delivery through flight validation.
• Work directly alongside customer engineering teams to resolve integration challenges, debug issues, and get systems performing correctly in the field.
• Define and execute integration test plans together with customers and our internal team, document results, and close open issues systematically.
• Manage multiple customer projects in parallel, tracking status and ensuring nothing stalls without a clear next action.
• Feed customer learnings back into product and engineering: integration friction, failure modes, feature gaps, field performance data.
• Build strong working relationships with customer-side engineers and technical leads.
• Travel to customer sites and test facilities across Europe. For those who want it, exposure to operational environments including Ukraine is available.

What we're looking for

• 3 to 6 years in a technical integration, field engineering, or customer-facing engineering role, ideally with hardware products.
• Hands-on: comfortable on a bench, reading schematics, running tests, and debugging in the field when things do not work as expected.
• Enough RF and embedded systems knowledge to understand what our product does, why integration can be non-trivial, and where to start when something fails.
• Fast-moving and pragmatic. UAV manufacturer timelines are aggressive and your customers will not wait.
• Clear communicator in English and German.
• Organised enough to manage several active integrations at once without losing track.

Bonus: not required

• Direct experience with UAV platforms, UAV manufacturers, or avionics integration.
• Background in RF, communications, or SDR systems.
• Experience working with customers in operational or near-operational environments.