Customer Success Engineer (f/m/i)

D4L data4life gGmbH; Potsdam, Berlin; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A nonprofit digital health organization is seeking a Customer Success Engineer in Potsdam/Berlin to enhance AI-powered applications supporting health research. The role requires strong full-stack development skills, a collaborative spirit, and at least 2 years of experience working with researchers. The position offers a meaningful purpose in improving public health, with extensive employee benefits like flexible hours and remote work options. Join an international team dedicated to societal advancement.

Leistungen

30 days of paid vacation

Flexible working hours

Possibility for mobile work

Support in healthcare and mobility

Employee-driven initiatives

Work abroad option for 2 months

Qualifikationen

• At least 2 years of experience translating researcher needs into technical solutions.
• Ability to work across teams in a collaborative manner.
• Maintain accuracy and reliability in a regulated health tech environment.

Aufgaben

• Build features around LLM infrastructure in AIR·MS platform.
• Enable researchers and clinicians to use open-source LLMs effectively.
• Ensure regulatory compliance for software stack.

Kenntnisse

Full-stack development skills

Customer orientation

Collaboration skills

High ownership

Curiosity for AI technologies

Jobbeschreibung

Permanent employee,Full-time· Berlin, Potsdam

Hi there!

Are you eager to learn new things and implement your own ideas while working with an international and passionate team of professionals?

At Data4Life, we empower researchers and public-health partners by building secure, compliant, and high-impact digital solutions. As we expand our AI-enabled offerings—including our AIR·MS Chatbot, our integrated LLM solutions, and researcher-focused developer tooling—we seek a Customer Success Engineer with strong full-stack development skills and deep customer orientation.

You will work closely with researchers, engineering, project, and product teams to build, integrate, and evolve AI-powered applications that advance medical and public-health research.

We are looking for a Customer Success Engineer to join our Research Enablement team. This is a full time position located in Berlin/Potsdam.

Your future role

Build further features around LLM infrastructure in the AIR·MS platform, including our Open WebUI-based chatbot

Align closely with the cross-partner program leadership team, and focus on enabling researchers and clinicians to effectively use open-source LLMs

Help integrate in-house fine-tuned, medical-data-aware LLMs, and help integrate agentic APIs for streamlining research and translation

Maintain our software stack up-to-date and ensure extensions for regulatory compliance are delivered timely

What you need to succeed

At least 2 years of experience working closely with researchers (or having worked as researcher yourself), translating researcher needs into technical solutions

Ability to work across engineering, product, and research teams in a collaborative and comfortable manner

Demonstrate high ownership, curiosity, and readiness to experiment with evolving AI technologies

Maintain a high degree of accuracy and reliability when operating within the regulated health tech environment.

Why you will love working with us

Nonprofit work with a clear purpose: Make the world a healthier place. With us, you will find a fulfilling and meaningful task in a nonprofit environment that will advance our society.

A diverse and international team of professionals working together at 3 locations (Potsdam, Berlin and Singapore).

Real work life balance with flexible working hours, 30 days of paid vacation, and the possibility for mobile work.

The option to work abroad remotely up to 2 months per year from various countries, depending on your role and responsibilities.

Support in the areas of private healthcare and sustainable mobility.

Employee driven initiatives like the climate initiative and the DEI (diversity, equity & inclusion) initiative.

Good to know

We especially welcome applicants from the LGBTQI+ community, people with a migration background, people of color, and individuals with disabilities or chronic illnesses to the team.

If you need support or special assistance during the application or interview process due to a disability, please feel free to let us know and we are happy to accommodate you as much as possible.

For this position it is important that you are able to regularly be present in our Berlin or our Potsdam office

Travel to customer and partner sites is expected occasionally

Please enclose your complete documents (CV, motivation letter, Git portfolio, salary expectations, and earliest possible starting date) with your application.

Data4Life is a nonprofit digital health organization headquartered in Potsdam supported by the Hasso Plattner Foundation, with additional locations in Berlin and Singapore. We make health data from diverse sources accessible, standardized, and secure - enabling responsible research to improve public health and personalized medicine. Our digital solutions support international standards such as FHIR and OMOP, and enable scalable digital research infrastructures with a strong focus on data sovereignty and transparency. We work with university hospitals and global research institutions to unlock the full potential of health data. In collaboration with Charité and Mount Sinai Health System, we are supporting cross-border use cases based on millions of patient records. As a nonprofit, we prioritize social impact, data ethics, and open collaboration.

We care about Diversity: Many different lives, careers, and development paths lead to Data4Life. We welcome experts from a wide range of backgrounds and experiences to our international team, offering everyone equal opportunities to be themselves and develop to the best of their abilities. Diversity, equality, and inclusion are not just nice words at Data4Life – we put them into practice in all of our activities and projects, striving to incorporate them in our everyday lives. For this reason, we signed the Charta der Vielfalt (Diversity Charter) in 2022.