Customer Services Assistant

Mitie; Schleswig-Holstein; Presencial; EUR 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Tax-efficient income

Free accommodation and meals

Return flights to the UK

80 days' leave excluding weekends, +BH

Access to gym, sports and swimming

5% annual site allowance

10% annual tour bonus

Professional development opportunities

24-month fixed-term contract

Descripción de la vacante

Mitie Group on Ascension Island is seeking a Customer Services Assistant to deliver high cleaning standards across accommodation and designated facilities for staff and visitors.

You will provide excellent customer service, work as part of a team, and adapt to changing priorities while adhering to health and safety procedures. The role includes training, development opportunities, and a 24-month fixed-term contract.

Formación

• Demonstrated customer service experience in facilities or hospitality.
• Ability to work as part of a team and adapt to changing priorities.
• Strong communication and time management skills.

Responsabilidades

• Deliver high standards of cleaning across accommodation and facilities.
• Prepare accommodation for visitors and staff within required timescales.
• Handle planned and reactive cleaning tasks.
• Provide excellent customer service and respond professionally to inquiries.
• Maintain cleaning schedules and records.
• Report defects and maintenance issues to the Helpdesk.
• Follow health and safety procedures and attend trainings.
• Support colleagues and maintain professional conduct.

Conocimientos

Communication skills

Customer service

Team collaboration

Attention to detail

Timekeeping

Reliability

Flexibility

Descripción del empleo

Tax-Efficient Income | Accommodation & Meals Provided | Return Flights | Unique Overseas Experience

Imagine taking your customer service and cleaning experience somewhere very different.

As a Customer Services Assistant on Ascension Island, you will play an important role in supporting the delivery of accommodation and cleaning services across the contract. You will help ensure accommodation is prepared to a high standard, provide excellent customer service, and contribute to a safe, clean and welcoming environment for staff and visitors.

What You'll Get

• Tax-efficient income.
• Free accommodation and meals.
• Return flights to the UK.
• 80 days' leave excluding weekends, plus Ascension Island Bank Holidays.
• Access to gym, sports and swimming facilities.
• 5% annual site allowance.
• 10% annual tour bonus.
• Professional development opportunities.
• 24-month fixed-term contract.

Key Responsibilities

• Deliver high standards of cleaning across accommodation and designated facilities.
• Ensure accommodation is cleaned and prepared for visitors, RAF personnel and Mitie employees within required timescales.
• Complete all planned and reactive work assigned to you.
• Provide excellent customer service and respond professionally to customer enquiries.
• Complete cleaning schedules, sign-off sheets and associated records accurately.
• Report building defects, failed lighting, unsafe conditions and maintenance issues to the Helpdesk and Line Manager.
• Utilise systems for sorting, listing, dispatching and receiving laundry items.
• Ensure the safe and correct use, storage and control of cleaning equipment, machinery, consumables and chemicals.
• Follow all Health and Safety procedures, risk assessments and safe systems of work.
• Attend training sessions and toolbox talks as required.
• Support colleagues and contribute positively as part of the wider team.
• Maintain a professional appearance and high standards of conduct at all times.
• Participate in the on-call rota and respond to calls outside normal working hours when required.
• Undertake other reasonable duties as required to support service delivery.

What We're Looking ForEssential

• Good communication and customer service skills.
• Positive attitude and willingness to learn.
• Ability to work effectively as part of a team.
• Flexible approach to work and changing priorities.
• Ability to work to high standards with attention to detail.
• Reliable with good timekeeping.

Desirable

• Previous cleaning, housekeeping or customer service experience.
• Full driving licence.
• Experience working within a facilities management or service environment.

Why Apply?

This is an opportunity to join a supportive team delivering essential services in one of the world's most unique working environments. You'll gain valuable experience, develop your skills and play a key role in ensuring accommodation and facilities are maintained to the high standards expected by our customers.

Security, medical and dental clearance will be required for the successful candidate.