Customer Service Specialist (m/f/d) Team EU

Flexoptix GmbH; Darmstadt; Hybrid; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A telecommunications company in Darmstadt is seeking a Customer Support and Consultation Specialist. The role involves providing customer support through various channels, processing inquiries and orders, and maintaining customer data. The ideal candidate has completed a commercial apprenticeship and possesses strong communication skills in both German and English, alongside a structured work ethic. This role offers a comprehensive benefits package including hybrid working arrangements and extensive vacation time.

Leistungen

Company pension plan

Company health insurance plan

Access to top-notch IT and office equipment

Health and sports offers through a gym partner

Delicious lunch options

Personal development opportunities

Convenient location with transportation options

30 days of annual vacation

Bike leasing program

Discounted public transport tickets

Ability to work in an innovative tech environment

Qualifikationen

• Professional experience in customer service, inside sales, or order processing.
• Structured, independent, and reliable work ethic.
• Ability to maintain overview even under high workload.

Aufgaben

• Support and consult customers via phone, email, and ticketing systems.
• Process customer inquiries, complaints, and orders.
• Track deliveries, orders, and service cases.
• Create quotations, order confirmations, and credit notes.

Kenntnisse

Strong written and verbal communication skills in German

Strong written and verbal communication skills in English

High level of accuracy and diligence

Service and solution orientation

Ability to prioritize tasks

Ausbildung

Completed commercial apprenticeship or equivalent degree

Jobbeschreibung

That's The Job

• Customer support and consultation via phone, email, and ticketing systems
• Processing of customer inquiries, complaints, and orders
• Maintenance and updating of customer data
• Tracking of deliveries, orders, and service cases
• Creation of quotations, order confirmations, and credit notes

That's You

• Completed commercial apprenticeship or equivalent degree
• Professional experience in customer service, inside sales, or order processing
• Strong written and verbal communication skills in German and English
• High level of accuracy and diligence when handling customer requests
• Structured, independent, and reliable work ethic
• Strong service and solution orientation
• Ability to prioritize tasks and maintain overview even under high workload

That's What We Offer

At Flexoptix, we're more than just a workplace – we're a community dedicated to fostering growth, well-being, and success. When you join our team, you become part of a supportive environment where your contributions are valued, and your potential is nurtured. Here's why you'll love being part of our team:

• An attractive package: In addition to the gratifying salary, we offer a robust company pension plan to help you build a secure financial future and a Company Health Insurance Plan with a coverage that goes beyond the basics, providing you with additional benefits to support your health journey
• Access to Top-notch IT and Office Equipment: Operating system and hardware of your choice, additional tech equipment that you need, screens, you name it — we want to enable you to do your best work
• Stay Active and Healthy with our Gym partner: Maintain your well-being with our health and sports offer
• Feeling hungry? We've got you covered!Fuel your workday with a delicious lunch from our diverse menu selection. Enjoy fresh fruit and cereal anytime you need a snack. Plus, you'll find chocolates in every corner of our office to satisfy your sweet tooth
• Personal Development: Expand your skills and knowledge through workshops, conferences, language courses, advanced training, and webinars
• Convenient Location and Transportation Options: Our office is conveniently located in the woods and easily accessible by public transport, car, or bicycle, making your commute a breeze and we've got you covered with covered bicycle parking and warm showers available onsite
• Enjoy 30 days of annual vacation, giving you ample time to relax, recharge, and explore new experiences
• Stay Active and Eco-Friendly with Bike Leasing: Stay active with our bike leasing program, offering a convenient and sportive commuting option
• Hybrid/Onsite Working: We offer flexible hybrid/onsite working arrangements allowing you to work remotely and dedicating three days to onsite
• Discounted Public Transport Tickets: Save money on public transportation with our discounted public transport tickets, making you wanting to travel more
• Make an impact! Work in an innovative, deep tech product that adds value to the telecommunication world! Become a crucial part of something new, big and exciting where you can truly make an impact!

That's How We Connect

Would you like to find out more about Flexoptix as an employer? Then take a look atLinkedIn, Kununu, Instagram or Facebook.

Flexoptix is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.