Customer Service Specialist (Chemical & Life Sciences Industry)

ITW Reagents; Darmstadt; Hybrid; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Dynamic and multicultural work environment

Onboarding and continuous training

Competitive compensation package

Job summary

A leading provider in chemical solutions is seeking a Customer Service Specialist to ensure seamless customer experiences in Darmstadt. This role involves managing the complete order-to-delivery process and serving as the primary contact for customer inquiries. The ideal candidate will have a degree in Chemistry or a related field, 2+ years of customer service experience, and excellent communication skills in German and English. The position offers a dynamic work environment, onboarding, and competitive compensation, with hybrid work options.

Qualifications

• Bachelor’s degree or equivalent experience in Chemistry, Life Sciences, or related field.
• Previous experience (2+ years) in Customer Service ideally in chemical or biopharma sectors.
• Proficiency with ERP/CRM systems (SAGE, SAP) and B2B processes.

Responsibilities

• Manage the full order-to-delivery process for products.
• Serve as primary contact for customer inquiries.
• Coordinate with logistics and sales teams for on-time deliveries.

Skills

Customer-centric mindset

Problem-solving skills

Communication skills in German

Communication skills in English

Attention to detail

Education

Bachelor’s degree in Chemistry or Life Sciences

Bachelor’s degree in Business Administration

Tools

SAGE

SAP

Job description

🏢 Company: ITW Reagents – (Division of ITW - Illinois Tool Works Inc.)

Illinois Tool Works Inc. (ITW) is a Fortune 300 global multi-industrial manufacturing leader with revenues of $15.9 billion in 2024. With operations in over 52 countries and more than 45,000 employees worldwide, ITW’s seven industry-leading segments apply the unique ITW Business Model to deliver innovative, customer-focused solutions with best-in-class margins and returns.

Our ITW Reagents Division is a trusted brand in laboratory and life science chemicals. From our production sites in Darmstadt and Barcelona, and distribution centers in Germany, Spain, and Italy, we serve partners in industry, research, and trade with high-quality chemicals and biochemicals.

🔍 The Opportunity

We are looking for a proactive and customer‑focused Customer Service Specialist to support our chemical, laboratory, pharma, and biopharma product lines. The ideal candidate will play a key role in ensuring a seamless customer experience, supporting order management, coordinating with internal teams, and maintaining strong relationships with clients across Europe.

• Manage the full order-to-delivery process for chemical, laboratory, pharma, and biopharma products.
• Serve as the primary point of contact for customer inquiries (pricing, availability, order status, documentation, technical questions).
• Process orders, quotations, returns, and credit notes in the internal ERP/CRM systems.
• Coordinate with logistics, supply chain, sales, and technical support to ensure on‑time deliveries and customer satisfaction.
• Handle customer complaints and elevate issues when necessary.
• Ensure compliance with industry regulations (REACH, GMP, ISO) when applicable.
• Maintain accurate customer data and support reporting activities.
• Support the sales team with documentation, product information, and administrative tasks.

🎓 Required Qualifications

• Bachelor’s degree or equivalent experience in Chemistry, Life Sciences, Business Administration, or a related field.
• Previous experience (2+ years) in Customer Service, ideally within the chemical, laboratory, pharma, or biopharma sectors.
• Strong understanding of B2B customer processes in regulated industries.
• Proficiency with ERP/CRM systems (SAGE, SAP).
• Excellent communication skills in German & English.
• Ability to manage priorities in a fast‑paced environment and work with urgency.
• Customer‑centric mindset
• Strong problem‑solving skills
• Attention to detail and accuracyCollaboration and cross‑functional teamwork
• Ability to work under pressure and meet deadlines

💼 What We Offer

• Opportunity to join a global company in the chemical and life sciences industry
• Dynamic and multicultural work environment
• Onboarding and continuous training
• Competitive compensation package
• Hybrid work options (depending on role requirements)

Ready to make an impact in sales and grow with a global leader in the chemical industry?

👉 Apply now and join a team that values innovation, collaboration, and excellence.