Customer Service Specialist

hlpy; Düsseldorf; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A tech road assistance insurance start-up is seeking a motivated Customer Service representative to join their global team in Düsseldorf, Germany. This role involves managing clients during difficulties, overseeing the digital support process, and ensuring effective communication via chat or voice channels. Candidates must be fluent in German and possess good English knowledge, with a team spirit and previous customer service experience considered a plus. A willingness to work 24/7 shifts is essential. Please submit your CV in English.

Qualifikationen

• Must be available to work on shifts 24/7.
• Resident in Germany required.

Aufgaben

• Manage clients during vehicle breakdowns via operations contact structure.
• Oversee digital support process and intervene when necessary.
• Ensure success of support via chat or voice channels.

Kenntnisse

Fluent in German

Good Knowledge of English

Previous experience in operations and/or customer service

Team spirit

Jobbeschreibung

hlpy ,born in 2020 is a tech road assistance insurance start-up founded by a group of visionaries who quickly understood the needs of many global customers. They developed a digital and modern solution that has revolutionized the sector.

Our dream started in Italy, has expanded into France, Spain and Germany. This dream is growing continuously, and we are on a mission to expand in other markets soon. Our business offers a B2B2C model aimed at all automotive sectors (insurance companies, car manufacturers, rental companies, mobility providers, etc.). This model enables their customers to instantly request roadside assistance services and replacement solutions in real-time by using the most advanced digital platform on the market.

As our team starts to take shape globally, our growth ambitions and market demand means we are at the forefront of being major player in the sector. For this reason, we are actively seeking a highly motivated Customer Service to join our global team to improve our processes and continuously ensure we deliver quality services.

Responsibilities :

• Be part of an operational contact structure for managing clients in case of difficulties, such as vehicle breakdowns.
• Oversee the digital support process, intervening where necessary.
• Ensures the success of support via chat or voice channels, and / or by connecting directly with our network of suppliers.

Requirements :

• Availability to work on shifts 24h 7 / 7
• Fluent in German
• Good Knowledge of English
• Previous experience in operations and / or customer service will be a plus
• Team spirit
• You must be resident in Germany

Your Journey in hlpy

Our team comprises a wide range of skills and experiences : we constantly encourage all our professionals and collaborators to explore new opportunities for growth and development .

We believe that promoting an environment where individuals can experiment and expand their horizons not only increases personal satisfaction but also strengthens our collective success.

Please send you CV in English