Customer Service Representatives

InnovateLearn Collective; Hannover; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading technology retailer is seeking Customer Service Representatives fluent in German to assist customers in Germany and Austria. This remote position features competitive salary, performance bonuses, and strong team culture. Ideal candidates will demonstrate proficiency in German and possess average computer skills. Join a stable project with growth opportunities and flexible work schedules.

Leistungen

Competitive salary

Performance bonuses (up to 20%)

Private health insurance

Meal card allowance

Qualifikationen

• Fluent German (C1/C2) is mandatory.
• Average or above-average computer skills are required.
• A smartphone for secure VPN login verification is needed.

Aufgaben

• Provide support to customers via inbound calls.
• Handle inquiries about store locations and online returns.
• Manage complaints and check product stock.

Kenntnisse

Fluent German (C1/C2)

Average or above-average computer skills

Jobbeschreibung

Work From Home as a Customer Service Representative (German Fluency)

Do you speak German fluently (C1/C2) and want to build your career with one of Europe's leading technology retailers?

We're hiring Customer Service Representatives for one of our leading technology retailers, supporting customers in Germany and Austria!

What You'llDo

• Provide support to customers via inbound calls (emails may be added later).
• Handle common inquiries such as:
• Store locations.
• Online returns.
• Complaint management.
• Checking product stock in stores.
• Product reservations (IBS).
• Deliver excellent service, contributing to high customer satisfaction.
• Join a long-standing, stable project with a low turnover rate.
• Be part of team meetings, feedback sessions, and special day celebrations.

Why You'llLove This Job

• Remote work from anywhere in Turkey.
• Competitive salary & performance bonuses earn extra with up to 20% bonus.
• Stable and established project strong team culture and career opportunities.
• Growth & development one‑on‑one mentoring, career coaching, and promotion paths.
• Public holiday perks shifts on official holidays paid x2 by law.

Salary & Benefits

• Net Salary: 30,000 TL
• Quality Bonus: Up to 20% of salary (valid until end of 2025).
• Meal Card (Pluxee): 4,500 TL allowance.
• Private Health Insurance: Provided via Mapfre (employee only).

Work Schedule

• Weekdays between 09:00 23:00 (Summer: until 22:00, Winter: until 23:00).

Rotating shifts

• 09:0018:00
• 10:0019:00
• 11:0020:00
• 12:0021:00
• 13:0022:00

Split shift

• 09:0013:00 / 18:0023:00 (every 78 weeks, with 2 days off, including one weekend day).

• Breaks: 1 hour daily (within 9‑hour schedule).
• Days off: Sunday + 1 variable day.

Training

• Duration: 2 weeks (weekdays only, weekends off).
• Hours: 09:0018:00 / 10:0019:00.
• Format: Online.
• Attendance is mandatory.

Requirements

• German proficiency (C1/C2) mandatory.
• Located in Turkey, able to work from home.
• Average or above‑average computer skills.
• A smartphone for secure VPN login verification.

Apply now and join the team where stability, growth, and international experience await!