Customer Service Representative

iwoca Deutschland; Frankfurt; Vor Ort; EUR 36.000 - 44.000; Vollzeit

Benefits dieser Stelle

26 days of vacation

Paid day off for birthday

Fully paid sabbatical after 4 years

Zusammenfassung

iwoca Deutschland in Frankfurt is seeking a Customer Service Advisor who will serve as the first point of contact for customers. You will handle inquiries via phone, email, and chat, ensuring customer satisfaction while supporting entrepreneurs in their applications. The ideal candidate will demonstrate excellent communication skills, have a strong quality of German, and possess relevant customer service experience. A competitive salary between €36,000 — €44,000 is offered along with generous benefits including vacation days and a sabbatical.

Qualifikationen

• Comfortable using AI tools to solve problems and increase productivity.
• Enjoys communicating with customers to ensure their success.
• Relevant professional experience in customer service, preferably in banking or fintech.
• High motivation and a hands-on mentality.
• Ability to work independently and as part of a team.

Aufgaben

• Ensure overall customer satisfaction by handling inquiries promptly and efficiently.
• Answer questions about products and the application process.
• Assist entrepreneurs in completing applications for credit decisions.
• Collaborate with various teams for the best customer outcomes.
• Provide insights on customer feedback and process improvement opportunities.

Kenntnisse

Excellent communication skills

Customer centricity

Use of AI tools

Team player

Organizational skills

German (high quality)

English (good understanding)

Ausbildung

Completed commercial training / business studies

Jobbeschreibung

About the Role

Customer Service Advisors are the first point of contact for potential customers as well as new and existing customers, and thus the "face" of iwoca. You handle incoming calls, emails and web chats, supporting entrepreneurs with general inquiries, new applications and repeat loans. You highly value our customer service and support customers with your excellent communication skills so they can successfully utilize our products.

A fundamental component for our success is to convince and inspire customers and partners of our mission - this ranges from hair salons and dental practices to financial advisory services and banks.

Responsibilities

• You are responsible for the overall customer satisfaction and ensure that customer inquiries via phone, email or web chat are handled promptly and efficiently.
• You answer questions about our products, the application process and our service in general, supporting both new and existing customers.
• You assist entrepreneurs in completing their applications and providing the necessary documents required for a credit decision.
• You collaborate with various teams within iwoca to achieve the best outcome for our customers.
• You proactively participate in the development of iwoca by providing regular insights on customer feedback, opportunities to improve our processes or new offerings from our competitors.

Qualifications

• Demonstrates curiosity to use and learn more about AI tools. You’ll already be comfortable using AI tools in practical ways to help solve problems, increase productivity and improve quality of work, showing good judgement about when to use them and the ability to explain the reasoning behind that use.
• You enjoy communicating with customers and live "customer centricity". Your greatest motivation is achieving success with our customers.
• You have completed a commercial training / business studies (kaufmännische Ausbildung / betriebswirtschaftliches Studium) and can add value with relevant professional experience in customer service (experiences in the banking environment or a fintech are a plus).
• You are highly motivated, organized, a true team player and have a 'hands‑on' mentality.
• You have excellent communication skills and a high quality of German language. You also have a good understanding of English, so that meetings in our international team don’t cause any problems for you.
• An independent, team‑oriented and reliable way of working is a given.

Salary

We expect to pay from €36,000 — €44,000 for this role. But, we’re open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews.

Benefits

• A smart, motivated and international team (we represent over 35 different nationalities) with ridiculous growth‑mindset.
• 26 days of vacation a year plus a free day for your birthday.
• One‑month fully paid sabbatical after 4 years.

  Useful Links

  • See iwoca benefits & policies for detail and some additional benefits.