Customer Service POS (French + English)

Phiture; Remote; Vollzeit

Zusammenfassung

A global digital services organization is seeking a Customer Specialist fluent in French and English to support their Payment Solutions Account. The role involves providing professional assistance to users, managing customer queries, and ensuring high customer satisfaction in a dynamic, multicultural work environment based in Lisbon. Ideal candidates should have strong communication skills and at least 6 months of customer service experience. This position offers rotating shifts and a welcoming bonus, among other benefits.

Leistungen

Meal allowance according to company policy

Multicultural work environment

Career development opportunities

Welcome Bonus of 1.000 euros

Qualifikationen

• Fluent in French C1 and English C1.
• Minimum 6 months of experience in customer service is required.
• Strong customer-oriented mindset with the ability to work independently.

Aufgaben

• Provide professional support to users of digital payment services.
• Manage customer queries and resolve issues across email and chat.
• Collaborate with in-house teams to resolve technical and general inquiries.

Kenntnisse

Fluent French C1

Solid English C1

Customer service experience

Strong customer-oriented mindset

Ability to work in rotating shifts

Team player

Jobbeschreibung

Customer Specialist French C1 + English C1

Payment Solutions Account

Location: Lisbon On-site

Start Date: 8 January 2026

Working Hours: Monday to Sunday 8 hour shifts

Days Off: 2 rotative days

Languages Required: French C1 + English C1 (Solid C1 proven by Harver English assessment)

Type of Contract: CDD 6 months

Welcome Bonus: 1.000 euros

Salary & Benefits

• Base salary: 900 euros x 14 months
• Complexity bonus: 100 euros x 11 months
• Meal allowance according to company policy
• Multicultural work environment
• Career development opportunities

About The Company

Join a global digital services organization delivering scalable customer support and operational solutions to leading international brands. You will support a high-impact business area focused on secure payment solutions, ensuring customer satisfaction and problem resolution in a fast-paced, tech-driven environment.

Your Role

As a Customer Service Specialist for the Payment Solutions Account, you will:

• Provide professional support to users of digital payment services.
• Manage customer queries and resolve issues across email and chat.
• Ensure adherence to service levels and high-quality responses at every interaction.
• Collaborate with in-house teams to resolve technical and general inquiries.
• Document cases accurately and provide timely follow-ups until resolution.
• Maintain customer satisfaction metrics throughout the case journey.
• Work in a 24/7 environment with rotating shifts, including nights.

Requirements

• Fluent French C1
• Solid English C1
• Minimum 6 Months Of Experience In Customer Service
• Strong customer-oriented mindset
• Ability to work in rotating shifts (including night shifts)
• Team player with the ability to work independently
• Valid work permit for Portugal (no visa sponsorship)

Others

• On-site position in Lisbon
• Dynamic and multicultural environment
• Growth and development opportunities

Ready to Join?

If you have strong communication skills, a passion for customer support, and are ready to take the next step in your career within the payment solutions industry, apply now!