Customer Service German Speaker w/Relocation package

Cross Borders Talents; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading technology company in Berlin is looking for a Customer Support Specialist fluent in German and English. You will be the first point of contact for customers, handling inquiries and ensuring excellent service. The ideal candidate will have experience in customer service and be tech-savvy. This full-time position offers a competitive salary, including performance bonuses and relocation support.

Leistungen

Meal Allowance

Transport Allowance

Health Insurance

Performance Bonus

Relocation Support

Qualifikationen

• Fluent in German and English (spoken and written).
• Experience in customer service or sales support preferred.
• Tech-savvy and comfortable with troubleshooting digital tools.

Aufgaben

• Support customers with sales-related inquiries and product information.
• Communicate across multiple channels: phone, email, chat, and social media.
• Tailor communication to reflect brand tone and customer needs.

Kenntnisse

Typing

Data Entry

Customer Service

Computer Skills

Windows

Jobbeschreibung

Job Title

Customer Support German Speaker with Relocation Package

Department

Sales

Company

Leading Technology Company

Location

Portugal or Porto

Contract Type

CDD 6 months (with possibility of renewal)

Work Model

On-site

Work Schedule

Shifts: Monday to Saturday including bank holidays between 08:00 and 19:00 (rotational shifts)

Days Off

Sunday 1 rotational day off per week

Salary & Compensation

Base Salary: 1100 per 14 months

Performance Bonus: 225 per 12 months

Position Bonus (Braga only): 20 per 12 months

Allowances & Benefits

Meal Allowance: 7.23 per working day

Transport Allowance: 20 per month

Health Insurance: Coverage starts from Day 1 (monthly contribution required) free after 6 months

Relocation Support: Provided for eligible candidates relocating within Portugal

Your Role

As a Sales Support Specialist youll be the first point of contact for Italian-speaking customers. Youll handle inquiries manage reservations resolve technical issues and ensure every interaction aligns with the companys high standards of service and professionalism.

What Youll Do

• Support customers with sales-related inquiries product information and troubleshooting
• Communicate across multiple channels : phone email chat and social media
• Tailor communication to reflect brand tone and customer needs
• Handle escalations with empathy and a customer-first mindset
• Log and manage all customer interactions with attention to detail

Who You Are

Fluent in German and English (spoken and written)

Experience in customer service or sales support (preferred)

Tech-savvy and comfortable with troubleshooting digital tools

Skilled in communication and multitasking

Resilient and calm under pressure with a proactive attitude

Work remotely with a top technology brand while helping customers make informed decisions and enjoy a smooth experience. Be part of a collaborative and forward-thinking team apply now and grow your career with us!

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type

Full Time

Experience

years

Vacancy

1