Customer Service Engineer

Caterpillar Brazil; Kiel; Vor Ort; EUR 81.000 - 99.000; Vollzeit

Zusammenfassung

Caterpillar Inc. in Kiel, Germany, seeks an experienced technical support engineer for medium-speed diesel engines used in marine, offshore, and power plant installations.

You will provide expert level support to customers and internal teams, analyze engine data, perform performance tests, and assist with field activities worldwide. The role requires a degree in mechanical or electrical engineering, several years of hands-on experience with large medium-speed engines, knowledge of A&I

Qualifikationen

• Degree in mechanical or electrical engineering or similar.
• Several years of experience in technical support, testing, and on-site servicing of large medium-speed engines.
• Strong knowledge of engine technology and A&I guidelines.
• Excellent communication in English; willingness to travel.

Aufgaben

• Provide expert level technical support to customers and internal teams for medium-speed diesel engines and related systems.
• Perform and document engine performance tests and data analysis.
• Troubleshoot on-site and remote issues; coordinate field activities.
• Prepare detailed inspection and service reports for customers.
• Support dealer network and end-customers with technical enquiries.

Kenntnisse

Large medium-speed engines knowledge

Engineering background

English proficiency

Analytical thinking

Travel readiness

Ausbildung

Mechanical or Electrical Engineering degree

Marine engineering qualifications

Tools

Diagnostic tools

Jobbeschreibung

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

• Provide expert level technical support to customer and internal engineering team for medium-speed diesel, engines in marine, offshore oil and gas, and land-based power plant installations and applications.
• Understand Caterpillar Motoren engine and product Application and Installation guidelines (A&I).
• Provide technical support for a wide range of engine auxiliary components, electronic control and monitoring systems, digital governors/ controllers, and plant auxiliary systems and components including Balance of Plant equipment.
• Project management to solve complex technical problems.
• Develop, perform, document performance tests on customer engines and related equipment.
• Independently analyzing and evaluating measurement data (engine and system), troubleshoot reported operating problems.
• Optimization of engine settings and engine control in close cooperation with the performance team.
• Independent fault detection on customer systems in operation, mainly by remote diagnosis on the basis of fault descriptions and occasionally on site, advice on remedial measures.
• Perform failure analysis on damaged components.
• Supporting the dealer network and end-customers with all technical enquiries regarding engines and connected systems and their interfaces with each other.
• Attend customer meetings when necessary and support internal and dealer sales team with technical discussions, and to support parts and service sales activities.
• Provide technical support to explain engine upgrade solutions and associated benefits to customers.
• Provide personal and written representation of the company in the event of complex damage or customer complaints, negotiations with customers and dealers.
• Coordination in the implementation of field activities.
• Write and prepare professional detailed inspection and service reports for customer use.

Skills:

• Degree or Diploma in mechanical – or electrical engineering, appropriate marine engineer qualifications, or suitable knowledge and experience will be considered.
• Several years of experience in technical support, testing, and on-site servicing/operating of large medium-speed-engines.
• Good knowledge of large medium speed engine technology including diesel and spark ignited gas.
• Good knowledge of large medium speed engine installations, A&I, auxiliary system components and Balance of Plant systems and components.
• Experience in analyzing of engine data.
• Good knowledge of digital engine control systems, governors, monitoring systems.
• Knowledge and experience in relation to the interaction of the various components of a ship propulsion system, offshore oil and gas installations, and or a power plant.
• Strong ability to analyze technical issues and communicate results with dealers, customers and suppliers both verbally and in writing.
• Willingness to work in an international team.
• Very good written and spoken English, other languages an advantage.
• Willingness to travel worldwide (40%).

Base Minimum Pay: €89,785.00

Please note that salary is only one component of the total compensation and benefit package available at Caterpillar.

This position requires working onsite five days a week.

Posting Dates: September 2, 2026 - September 29, 2026

Caterpillar is an Equal Opportunity Employer.

Qualified applicants of any age are encouraged to apply.

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.