Customer Service Coordinator

Samskip Multimodal B.V; Bremen; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading logistics and shipping company in Bremen is seeking an operational support specialist to manage import and export orders, handle customer communications, and coordinate logistics. Ideal candidates will have vocational training as a Shipping Clerk, at least 2 years of experience, and fluency in German. The role offers flexible working hours and various employee benefits.

Leistungen

Flexible working hours

Company pension scheme

Travel allowance

Company bicycle

Company fitness program

Qualifikationen

• Completed vocational training related to shipping or logistics.
• A minimum of 2 years of relevant professional experience.
• Ability to work collaboratively within a team.

Aufgaben

• Manage import and export orders, including customs clearance.
• Coordinate transport logistics for various goods.
• Handle bookings, invoicing, and quotations.
• Provide support to business and private customers.

Kenntnisse

Fluency in German

Good command of English

Strong customer service orientation

Proficiency in MS Office

Experience in logistics/shipping

Ausbildung

Vocational training as Shipping Clerk or Freight Forwarding and Logistics Services Clerk

Tools

dbh software (ALPO)

SAP

Jobbeschreibung

Company Overview:

Samskip is a truly international company that innovates the most advanced sustainable and multimodal international transport solutions. With a turnover of more than 900 million euros, 1450 employees and offices in 24 countries (in Europe, North America, Asia and Australia) we are one of the largest transport companies in Europe.

Are you ready to use your operational and commercial skills in the field of logistics/shipping to help us achieve our growth targets? We offer you the opportunity to develop your career in our ambitious, international logistics and shipping company.

Samskip offers you the opportunity to work in an ambitious and dynamic company in a future-proof workplace. Each of our employees contributes to the success of Samskip. At Samskip, we attach great importance to ensuring that our employees feel valued and enjoy their work. We give you a lot of responsibility and freedom to do your job in our ambitious, international transport company.

In this position, we will train you to provide operational support to our Iceland department's customer service team for our scheduled services to and from Iceland and the Faroe Islands. You will report to the Manager Iceland Services and work in a small team.

Key Responsibilities:

• Independent and collaborative management of import and export orders, including customs clearance (T1, change of custodian, and ideally Carnet A.T.A., fiscal representation, ATLAS if applicable)
• Coordination of transport logistics, including pre- and post-carriage, as well as FCL and LCL storage for both dry and temperature-controlled goods
• Handling of bookings, invoicing, and preparation of quotations
• Preparation of unloading lists and manifests
• Registration of catch certificates
• Comprehensive documentation management
• Providing professional support and advice to business and private customers
• Effective communication and coordination with authorities, terminals, and business partners

Qualifications:

• Completed vocational training as a Shipping Clerk or Freight Forwarding and Logistics Services Clerk (m/f/d), or a comparable qualification
• Ideally at least 2 years of professional experience in shipping, freight forwarding, logistics, or transport
• Strong business acumen and commercial awareness
• Fluency in German and good command of written and spoken English
• Proficiency in MS Office; knowledge of dbh software (ALPO) and SAP considered an advantage
• Strong customer service orientation, high level of self-motivation, and proven ability to work collaboratively within a team to achieve shared company objectives
• Positive and solution-oriented mindset
• Ability to thrive in and contribute to a culturally diverse working environment

What we offer:

• Flexible working hours with the option of partial remote work
• Company pension scheme
• Travel allowance
• Company bicycle
• Company fitness program

Apply now and contribute to Samskip’s international success!