Customer Service & Claims Manager

Jobtailor; Berlin; Vor Ort; EUR 32.000 - 48.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a customer service and claims specialist to support the Spanish market for pet insurance. You will handle inquiries in Spanish, use Zendesk and CRM tools, and participate in claims reviews and reimbursements.

Ideal candidates will have strong multilingual support skills, a background in insurance or digital services, and the ability to manage multiple priorities while delivering solution-oriented assistance.

Qualifikationen

• Spanish proficiency at C1-C2 level is required.
• Ability to support customers in Catalan, Galician, or Basque where required.
• English proficiency at C1 level is required.
• Solid experience in customer service or claims management.
• Genuine interest in pets and animals or familiarity with veterinary insurance.
• Background in the insurance industry or digital service environments.
• Hands-on experience with Zendesk or a comparable customer support platform.
• Structured, dependable, and independent working style.
• Ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Ability to handle complex customer situations calmly and provide solution-oriented support.
• German knowledge is an additional asset.
• Experience with CRM systems like Salesforce, HubSpot is a plus.

Aufgaben

• Serve as the first point of contact for customers in Spain regarding pet insurance.
• Provide customer support in Spanish and, where required, Spain's co-official languages.
• Own claims processing by reviewing estimates and invoices for reimbursement eligibility.
• Conduct outbound calls for retention and engagement campaigns.
• Collaborate with the team to build efficient processes for the Spanish market launch.
• Achieve daily and monthly goals.
• Streamline and automate claims and customer service workflows.
• Use internal systems to manage claims, review documentation, assess reimbursements, and ensure accurate follow-ups.

Kenntnisse

Spanish proficiency C1-C2

Customer service experience

Claims management

Zendesk experience

Salesforce knowledge

HubSpot knowledge

German knowledge (asset)

Tools

Zendesk

Salesforce

HubSpot

Jobbeschreibung

• Serve as the first point of contact for customers in Spain regarding pet insurance
• Provide customer support in Spanish and, where required, Spain's co-official languages
• Own claims processing by reviewing estimates and invoices for reimbursement eligibility
• Conduct outbound calls for retention and engagement campaigns
• Collaborate with the team to build efficient processes for the Spanish market launch
• Achieve daily and monthly goals
• Streamline and automate claims and customer service workflows
• Use internal systems to manage claims, review documentation, assess reimbursements, and ensure accurate follow-ups

Requirements

• Spanish proficiency at C1-C2 level
• Ability to support customers in Catalan, Galician, or Basque where required
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• English proficiency at C1 level
• Solid experience in customer service or claims management
• Genuine interest in pets and animals or familiarity with veterinary insurance
• Background in the insurance industry or digital service environments
• Hands-on experience with Zendesk or a comparable customer support platform
• Structured, dependable, and independent working style
• Ability to manage multiple priorities
• Excellent written and verbal communication skills
• Ability to handle complex customer situations calmly and provide solution-oriented support
• German knowledge is an additional asset
• Experience with Salesforce, HubSpot, or similar CRM systems is an additional asset

Core Competencies

Proficient in customer service and claims management, with a strong focus on the Spanish market. Capable of utilizing customer support platforms like Zendesk and CRM systems such as Salesforce or HubSpot to streamline workflows and enhance customer engagement.

Highest-signal resume keywords

• Spanish Proficiency C1-C2
• Customer Service Experience
• Claims Management
• Zendesk Experience
• Salesforce Knowledge

Hard Skills

• Claims Processing
• Customer Support
• Workflow Automation
• Documentation Review
• Reimbursement Assessment

Soft Skills

• Excellent Communication Skills
• Solution-Oriented Support
• Dependable Working Style
• Ability to Manage Multiple Priorities
• Calm Handling of Complex Situations

Industry Keywords

• Pet Insurance
• Veterinary Insurance
• Digital Service Environments
• Spanish Market

Tools & Technologies

• Zendesk
• Salesforce
• HubSpot