Customer Service Agent Scandinavia

Meyandy LLC; Frankfurt; Hybrid; EUR 28.000 - 42.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Employee events

Corporate Benefits portal

Employee discounts

Professional development

Employee pension plan

Bike Leasing

Referral program

Zusammenfassung

PERGOLUX is a fast-growing e-commerce company in Home & Garden, offering pergolas. The role focuses on delivering outstanding customer support via phone, email and chat, handling orders, payments, and technical questions.

A hybrid setup applies with on-site and remote work, and the candidate should reside in the Frankfurt area. We value 3+ years in customer service, strong communication, and an empathetic mindset.

Qualifikationen

• 3+ years of customer service experience, preferably in e-commerce.
• Excellent communication and an empathetic approach.
• Willingness to work evenings and weekends.
• Residence in the Frankfurt area.
• Good time management and self-organization.
• Ability to quickly adapt to new systems and tools.

Aufgaben

• Provide professional advice and support for customers via phone, email, and (video) chat.
• Process orders and manage payment-related topics.
• Assist customers with technical product and assembly questions.

Kenntnisse

Customer service

Communication

Empathy

Time management

IT aptitude

Team player

Flexibility

Scandinavian languages

English

CRM software

Tools

CRM software

Jobbeschreibung

PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe, Australia, North America and South America. If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues - you've come to the right place! We make the dream possible. Be part of our dream team!

What You’ll Do

• Professional advice and support for our customers via phone, email, and (video) chat
• Processing orders, including all payment related topics, etc
• Supporting customer for technical product and assembly questions.
• Resolving customer inquiries, processing returns and complaints, and verifying the accuracy and plausibility of issues.
• Coordinating and communicating with transport service providers to ensure smooth delivery processes.
• Data maintenance and process optimization to increase efficiency and service quality.

What We’re Looking For

• Fluently in any Scandinavian and English Languages to communicate confidently with our customers.
• Experience in customer service (at least 3 years), ideally in e-commerce or a similar industry.
• Strong communication skills, along with a solution-oriented and empathetic working style.
• Enjoyment of working in a dynamic team and a strong customer service mindset.
• Good self-organization and time management skills to work efficiently.
• IT affinity and the ability to quickly adapt to new systems and tools.
• Willingness to occasionally work evening and weekend shifts
• Residence in Frankfurt or the surrounding area

What we offer

• A dynamic international work environment in a rapidly growing company with many growth opportunities
• Hybrid work model (80% on-site | 20% remote)
• Employee events (summer party, Christmas party, after-work gatherings)
• Access to the Corporate Benefits portal
• Employee discounts on PERGOLUX products
• Strong focus on professional development and skill-building
• Employee pension plan
• Bike Leasing benefit
• Employee referral program

For more exciting insights into the PERGOLUX culture visit our Linkedin page! www.linkedin.com/company/pergolux