Customer Service Advisor- German Speaking (Fixed Term Contract) (m/w/d)

the LEGO Group; Berlin; Hybrid; Vertraulich; Vollzeit

Benefits dieser Stelle

Comprehensive onboarding

Family Care Leave

Life and disability insurance

Colleague discount

Wellbeing resources

Zusammenfassung

A leading toy manufacturer in Berlin is seeking a Customer Service Advisor for a fixed-term contract. This role requires fluent English and German to assist LEGO fans globally during peak seasons. Responsibilities include addressing inquiries about orders and products, and ensuring a memorable LEGO experience. The position offers a competitive salary, hybrid work options, and a performance-based bonus.

Qualifikationen

• Ability to communicate effectively with customers in English and German.
• Capable of handling inquiries via phone and email.
• Flexibility to work various shifts including weekends.

Aufgaben

• Respond to customer inquiries regarding orders, returns, and product quality.
• Build relationships with customers and handle their issues efficiently.
• Provide assistance related to LEGO products and services.
• Sie lösen LEGO-Brick-bezogene Anfragen mit unterstützenden Tools und Programmen.
• Sie arbeiten flexibel im Schichtdienst, auch an Wochenenden.

Kenntnisse

Fluent English

Fluent German

Solid IT skills

Customer service skills

Jobbeschreibung

Overview

Customer Service Advisor - German Speaking (Fixed Term Contract) (m/w/d) at the LEGO Group.

Dies ist ein befristeter Vertrag bis zum 31. Januar 2026.

As part of our seasonal Customer Service team, you will support LEGO fans around the world during our peak season.

Responsibilities

• You respond to customers in English and German, both verbally and in writing.
• You communicate with customers by phone and email, handling topics including order and return inquiries, digital and app experiences, LEGO electronics, brand information, product quality, and feedback requests.
• You build stable and positive relationships with customers in an engaging way.
• You assess and resolve issues related to LEGO bricks using our tools and programs, which require solid IT skills to process inquiries.
• You are flexible with shift work, including some weekends, to ensure exceptional service.

What we offer

• A competitive starting salary and comprehensive benefits, including a performance-based/discretionary bonus of up to 10%.
• Comprehensive onboarding with up to four weeks of training and ongoing on-the-job support.
• Hybrid work arrangement ("Best of Both"): after training, up to three days per week from home and at least two days per week in the office; weekend shifts are required for this role.
• Millions of inquiries handled each year, from building tips to troubleshooting and locating rare parts, with a focus on delivering a memorable LEGO experience.

Why you

If you enjoy staying cool when LEGO minifigures lose their heads and you bring energy, empathy and fluent English and German language skills, you may be a great fit for our team.

What’s in it for you?

• Family Care Leave – enhanced paid leave options for important times.
• Insurances – life and disability insurance for protection and peace of mind.
• Wellbeing – resources and benefits to nurture physical and mental wellbeing, with opportunities to build community and inspire creativity.
• Colleague Discount – from day 1 you will qualify for our generous colleague discount.
• Bonus – eligible employees can earn a bonus when goals are reached.
• Workplace – primary workplace location (office, store or factory); hybrid policy averages 3 days per week in the office, with policy details discussed during recruitment.

Equal opportunity and safeguarding

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Join us: Just imagine building your dream career. Then make it real. Join the LEGO team today.

Job details

• Seniority level: Entry level
• Employment type: Full-time
• Industries: Manufacturing