Customer Service Advisor - German Speaking (fixed-term)

LEGO Group; Deutschland; Vor Ort; Vertraulich; Vollzeit

Benefits dieser Stelle

Family care leave

Life and disability insurance

Wellbeing resources

Colleague discount

Bonus scheme

Hybrid work policy

Zusammenfassung

The LEGO Group is seeking a Customer Service Advisor for German-speaking fans during peak season. This fixed-term role supports LEGO fans worldwide with a focus on English and German communication, handling orders, returns, and product information.

Includes training and a hybrid work arrangement with office presence and remote work. Benefit highlights include a performance-based bonus up to 10%, family leave options, and a supportive, inclusive team culture.

Qualifikationen

• Fluency in English and German.
• Strong customer service mindset and communication skills.
• Willingness to work in shifts including weekends.

Aufgaben

• Respond to consumers in English and German via phone and email.
• Engage with consumers across channels to resolve queries.
• Handle topics such as orders, returns, digital experiences, product information and feedback.
• Build strong, positive relationships with consumers in a friendly way.
• Use available tools to assess and resolve issues efficiently for customers.
• Adapt to shifts, including some weekends, to ensure exceptional service.

Kenntnisse

English fluency

German fluency

Customer service

Jobbeschreibung

Customer Service Advisor - German Speaking (fixed-term)

Job Description

Just imagine bringing joy to millions of LEGO® fans around the world. Now make it real.

As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season.

That's right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise.

Are you ready to inspire the builders of tomorrow?

If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!

About the Role

This is a fixed term contract until 31st January 2027, with several possible start dates between June and September.

As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season.

We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%.

Full in-person training will be given with a 3-week induction followed by 2 weeks on-the-job support.

We also offer 'Best of Both' - our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.

We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we're crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!

Why You're the Perfect Match

If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You'll bring energy, compassion, and fluency in English and German.

What You'll Be Doing

• Respond to consumers in both English and German - spoken and written.
• Engage with consumers via phone and email.
• Handle a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
• Build strong and positive relationships with consumers in a fun and engaging manner.
• Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
• Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service.

Ready to Build Something Amazing?

#CSE1Slough

What's in it for you?

Here is what you can expect:

• Family Care Leave - We offer enhanced paid leave options for those important times.
• Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
• Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children's Rights.

Just imagine building your dream career. Then make it real. Join the LEGO® team today.