Customer Service Advisor - Banking Operations (all genders)

JPMorgan Chase & Co.; Berlin; Vor Ort; EUR 42.000 - 55.000; Vollzeit

Zusammenfassung

JPMorgan Chase & Co. in Berlin is hiring a Customer Service Advisor - Backoffice to support Banking Operations and deliver outstanding customer experiences.

The role focuses on processing payments, managing accounts, and solving complex inquiries in collaboration with internal specialists, while ensuring compliance with regulatory requirements and high service standards. Fluency in German and strong communication are essential, and a customer‑centric mindset will help maintain accuracy and

Qualifikationen

• Experience in the back office of a financial institution in the German-speaking market.
• Completed banking apprenticeship or a comparable education with relevant professional experience.
• Fluent written and spoken German.
• Excellent written and spoken communication skills.
• Team player with a strong customer focus and willingness to provide service.
• Knowledge of the relevant regulatory requirements.
• Strong problem-solving skills and ability to handle conflicts.

Aufgaben

• Manage customer data and accounts, carrying out payment transactions, bookings and other back office tasks
• Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments
• Create a unique customer experience that is fair, consistent and transparent and ensure exceptional customer service at all times, both by phone and in writing
• Adhere to banking regulations and guidelines

Kenntnisse

Back Office Banking

German Language

Communication Skills

Problem Solving

Team Collaboration

Regulatory Knowledge

Ausbildung

Banking Apprenticeship

Comparable Education

Jobbeschreibung

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?

Join our digital consumer banking offer Chase at our new JPMorganChase office in the heart of Berlin.

As a Customer Service Advisor - Backoffice(all genders)in our Banking Operations Customer Service department, you will help us effectively manage customer enquiries and create an exceptional customer experience.

Job responsibilities

• Manage customer data and accounts, carrying out payment transactions, bookings and other complex back office tasks
• Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments
• Create a unique customer experience that is fair, consistent and transparent and ensure exceptional customer service at all times, both by phone and in writing
• Adhere to banking regulations and guidelines

Required qualifications, capabilities and skills

• Experience in the back office of a financial institution in the German-speaking market.
• Completed banking apprenticeship or a comparable education with relevant professional experience
• Fluent written and spoken German
• Excellent written and spoken communication skills
• Team player with a strong customer focus and willingness to provide service
• Knowledge of the relevant regulatory requirements
• Strong problem-solving skills and ability to handle conflicts

#ICBCareer