Customer Security Subject Matter Expert

Ericsson; Berlin; On-site; EUR 70,000 - 110,000; Full time

Job summary

Ericsson is seeking a Customer Security Manager to manage internal and external stakeholders and ensure delivery of information security per contractual requirements. The role focuses on supporting customers, reporting security compliance, and coordinating with multiple teams to maintain robust security across the account.

The successful candidate will have extensive information security experience in telecom environments, strong communication skills, and the ability to drive governance forums

Qualifications

• 5+ years in a customer-facing role, ideally in telecom or a regulated industry.
• 3+ years Information Security experience in a telecom or security project context.
• Understanding of security legislation in the UK and/or EU.
• Knowledge of telecom products, technologies and terminologies.
• Outstanding communication skills and ability to adapt to diverse customer environments.
• Ability to translate and simplify complex situations.
• Programme and/or project management experience.

Responsibilities

• Support customers in achieving their security objectives.
• Regularly report contractual security compliance to the Account team.
• Build strong internal and external stakeholder relationships.
• Act as the security point of contact for the Account team and customer.
• Lead security governance forums with the customer and provide updates on compliance.
• Govern security policies across the account including supply chain; manage security risks.
• Coordinate with TSA programme to align UK/EU requirements.
• Coordinate security incident, event and vulnerability communication with the customer.
• Direct the Account team and business units on good security practice.
• Ensure customer interpretation and compliance with all contractual security obligations.
• Run a security awareness program for all personnel, partners, suppliers and vendors.

Skills

Customer relationship management

Information security

Communication skills

Programme / project management

Regulatory knowledge

Telecom knowledge

Job description

About This Opportunity

We are looking for a Customer Security Manager with strong internal & external stakeholder management skills delivering a first-class customer service. Responsible for the successful delivery of information security, as per agreed contractual Security requirements.

About This Opportunity

We are looking for a Customer Security Manager with strong internal & external stakeholder management skills delivering a first-class customer service. Responsible for the successful delivery of information security, as per agreed contractual Security requirements.

What You Will Do

• Support our customers in achieving their security objectives
• Regular reporting of contractual security compliance to the Account team
• Create strong Internal & External Stakeholder Relationships
• Be the security point of contract for the Account team, managing the security relationship between Ericsson and our Customer
• Lead regular security governance forums with the customer, proving updates on our contractual compliance, raising operational issues/challenges, and promoting security
• Security policy governance across the account, including supply chain; ensuring that all security risks are known, and effectively managed in accordance with customer and Ericsson risk management processes
• Working with the Customer Security Director and Telecoms Security Act programme to align customer UK Telecom Security Act (TSA) requirements
• Coordinate security incident, event, and vulnerability communication with our Customer
• Directing the Account team and supporting business units on appropriate good security practice.
• Working with our customer to correctly interpret and comply with all contractual security obligations.
• Operate an effective security awareness programme on the, ensuring that all personnel, including partners, supplier, and vendors, are aware of the security obligations that apply to them and that they hold the relevant security clearance for the role they perform
• Analytical thinking and problem-solving skills with focus on results and customer
• Support the Account team with tactical and strategic security initiatives

What You Will Bring

• 5 years of experience working in a customer facing role ideally in a telecommunications environment or another highly regulated industry
• 3 years of Information Security experience working in a security team or delivering security projects in a telecommunications environment or similar experience in security product development or experience working for a service provider or operator in a network or operational security role
• Understanding of security legislation in the UK and/or EU
• Knowledge of telecom products, technologies, and terminologies
• Outstanding communication skills, adapting to a variety of customer and cultural environments
• Ability to understand translate and simplify complex situations
• Programme and/or project skills

The role is available in Breda (NL) or Düsseldorf (DE).

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do.

We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.

We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city:

Netherlands (NL) || Breda