Customer Relationship Manager (d/f/m)

Cognizant Technology Solutions GmbH; Frankfurt; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Cognizant Technology Solutions GmbH in Germany is seeking a Customer Relationship Manager - Manufacturing to drive long-term growth in manufacturing and related industries. You will lead accounts, develop strategies, and build strong relationships with business, IT and procurement leaders to deliver value.

The role emphasizes hunting as well as farming, client advocacy, and proactive opportunities across accounts. Strong communication and global collaboration are essential.

Qualifikationen

• Experience in one or more industries: Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Energy & Utilities.
• Solid business development experience – Hunting focus.
• Excellent communication skills, clear and concise spoken and written communication.
• Ability to work in a global team.
• Results driven with leadership credentials.
• Building relationships and strengthening partnerships with exceptional client experience.

Aufgaben

• Executes accounts strategy for long-term profitable growth and positions Cognizant as a thought partner and business leader within the client.
• Cultivates long-term client relationships and broadens Cognizant's relationship footprint within the account.
• Creates opportunities, positions Cognizant assets, and qualifies and assigns opportunities to deliver wins.
• Delivers against the account strategy and goals at the account level, forecasting and meeting revenue targets.

Kenntnisse

Business development

Relationship management

Client communication

Global teamwork

Jobbeschreibung

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an ambitious spirit who want to make a difference in this world.

Cognizant's delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions, and business results.

Be one of our change-makers and join the success story: we are looking for a

Job Title: Customer Relationship Manager - Manufacturing (d/f/m)

Location: Germany (Frankfurt)

Key Responsibilities

• Market Leadership - Executes accounts strategy for long-term profitable growth and positions Cognizant as a thought partner and business leader within the client
  • Developed experience working in one or more of the following industries: Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Energy & Utilities industry.
  • Deeply understands the client's Business and Digital strategies especially where applicable to their portfolio
  • Builds an Account Plan to be reviewed and incorporated into the broader market plan for above industry
  • Executes and manages the account plan through establishing key relationships with business, IT and procurement leads within their portfolio
  • Identifies new clients, also qualifies add-on opportunities to existing engagements
• Relationship Management - Cultivates long-term client relationships and aims to broaden Cognizant's relationship footprint with key clients within the account.
  • Invests time in creating client advocates for Cognizant by going above and beyond in relationship development
  • Participates in reviews and provides educated and relevant perspectives on key client relationships
• Business Development - Creates opportunities and involves the right teams to position Cognizant credentials, assets and value to the client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins.
  • Responds to and delivers on client requests in an effective and timely manner
  • Identifies opportunities, makes proactive proposals to the client in line with the account strategy
  • Drives responses to RFPs, taking end to end ownership ensuring the response is compliant with the client and Cognizant's processes
  • Engages the relevant teams for solutions and works collaboratively with all of account's internal and external partners to deliver success
• Account Operations - Delivers against the account strategy and goals at the account level; leads and manages the portfolio to ensure attainment of Client's and Cognizant's objectives.
  • Forecasts and meets or exceeds quarterly and annual revenue & margin targets
  • Enhances profitability and actively drives portfolio's overall financial performance

Required Experience

• Client and industry knowledge:
  • Proficiency in one of the following industries: Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Travel & Hospitality industry.
  • Solid Business development experience - both Hunting and Farming, however the requirement is mainly for Hunting
• Excellent communication skills
  • Reliable and dependable with clear, concise spoken and written communication skills
  • Ability to work in a global team
• Results driven
  • Ambitious and hungry to demonstrate and prove leadership credentials
  • Self-starter and adaptable- can work independently or within a team structure
• Building relationships and strengthening partnerships by focusing on exceptional client experience
  • Natural ability to build customer rapport and create client advocates for Cognizant
  • Customer orientated with ability to keep on top of all progress and potential risks across the portfolio and client landscape
  • Ability to balance risk and growth to deliver innovative engagements for clients

Preferred Experience

• Concepts of financial, marketing and business strategy
  • Good understanding of P&L Management including revenue and margin forecasting and deal commercials
• Business acumen
  • Working knowledge across Business Consulting, Application, Infrastructure and BPO services, and the opportunity for Digital Business
  • Deep knowledge in at least one Products and Resources domain area
  • Excellent bid management skills
  • Exposure to and understanding of multiple delivery and commercial constructs